IT Helpdesk Specialist: Launch Your IT Support Career

Symbos; Pasay; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

Symbos in the Philippines is seeking an IT Helpdesk Analyst to be the first point of contact for technical support. You will assist users with hardware, software, system access, and basic troubleshooting, working with the IT team to resolve issues quickly and professionally.

This hybrid/onsite role offers an early-career IT professional the chance to develop service management skills, handle tickets, and contribute to knowledge base updates while delivering a positive end-user experience.

Qualifications

• Bachelor's degree or diploma in IT/CS or related field preferred.
• Fresh graduates encouraged to apply.
• Up to 2 years IT support or helpdesk experience is a plus.

Responsibilities

• Provide first-line technical support via phone, email, chat, and tickets.
• Log, prioritize, track, and resolve support tickets per SLAs.
• Troubleshoot hardware, software, user accounts, and connectivity issues.
• Perform password resets, provisioning, and access management.
• Escalate complex problems to senior teams when needed.
• Maintain accurate incident and resolution documentation.
• Assist with onboarding/offboarding and system access setup.

Skills

Communication skills

Problem-solving

Time management

Team collaboration

Analytical thinking

Education

Bachelor's degree in Information Technology or Computer Science

Tools

ServiceNow

Jira

Zendesk

Active Directory

Microsoft 365

Job description

Symbos in the Philippines is seeking an IT Helpdesk Analyst to be the first point of contact for technical support. You will assist users with hardware, software, system access, and basic troubleshooting, working with the IT team to resolve issues quickly and professionally.

This hybrid/onsite role offers an early-career IT professional the chance to develop service management skills, handle tickets, and contribute to knowledge base updates while delivering a positive end-user experience.