IT Helpdesk Engineer

Pluxee; Manila; Hybrid; PHP 350,000 - 480,000; Full time

Job summary

A global benefits provider is seeking an IT Helpdesk Engineer to provide technical support across their Manila office. This hybrid role involves troubleshooting hardware, software, and network issues while ensuring optimal service for end-users. The ideal candidate will manage VPN access, coordinate with third-party vendors, and document solutions to enhance IT service quality. Strong technical skills and a proactive approach to problem-solving are essential for success in this role.

Qualifications

• Experience providing first- and second-level technical support.
• Proficient in troubleshooting hardware devices, software, and networks.
• Ability to manage user access to various IT systems.
• Document configurations and standard operating procedures.
• Proactively identify issues and improve IT service quality.

Responsibilities

• Provide comprehensive technical support for all end-user technologies.
• Install, configure, maintain, and troubleshoot network and printing devices.
• Coordinate with vendors for advanced technical support.
• Collaborate with vendors and internal teams to resolve complex issues.

Skills

Technical support

Hardware troubleshooting

Software configuration

Network administration

Microsoft 365 applications

Tools

Microsoft 365 Admin

Printer Management Software

CCTV System Software

VPN Clients

Job description

IT Helpdesk Engineer page is loaded## IT Helpdesk Engineerremote type: Hybridelocations: Manillatime type: Full timeposted on: 2 dagen geleden geplaatstjob requisition id: R4207Permanent RegularJob Description:Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. The Helpdesk Engineer is responsible for providing first- and second-level technical support to ensure the reliability, security, and efficiency of the company’s IT systems. This role supports end users across the organization by installing, configuring, maintaining, and troubleshooting hardware, software, networks, and Microsoft 365 applications, while managing IT assets and third-party service providers.* Provide comprehensive technical support for all end‑user technologies required for daily business operations, including computers, laptops, peripherals, mobile devices, printers, scanners, CCTV systems, and collaboration tools.* Install, configure, maintain, and troubleshoot network printers, scanning devices, and related print management systems.* Support, monitor, and perform basic troubleshooting for CCTV systems, including cameras, recording devices, and user access, coordinating with vendors when advanced support is required.* Configure, manage, and troubleshoot VPN access to ensure secure and reliable remote connectivity for users.* Support wired and wireless network connectivity issues affecting end users, ensuring stable access to internal systems and external services.* Ensure all user-facing technology is operational, secure, and aligned with business requirements to enable uninterrupted daily work.* Provide first-line troubleshooting for any IT tools, applications, or systems used by employees, escalating complex issues to appropriate teams or vendors when necessary.* Manage user access to systems, devices, VPNs, and applications in accordance with company policies and security standards.* Coordinate with third-party vendors and service providers for maintenance, repairs, upgrades, and support of end-user technologies.* Document configurations, known issues, resolutions, and standard operating procedures for end-user systems.* Proactively identify recurring issues and recommend improvements to increase system reliability, user productivity, and overall IT service quality.