IT Helpdesk Analyst - AI-Powered Support & Security

Powerdigitalmarketing; Philippines; On-site; PHP 50,000 - 83,000; Full time

Job summary

Power Digital is seeking an IT Helpdesk Analyst based in Buenos Aires to manage the ticketing system, assist colleagues with access and device issues, and support cybersecurity initiatives. The role emphasizes collaboration across departments and adherence to KPIs while leveraging AI tools to improve operations.

Ideal candidates have 2+ years in IT support, strong English skills (B2+), and proficiency with Google Workspace, Slack, Asana, and LastPass.

Qualifications

• Bachelor's degree in IT or a related field.
• 2+ years of IT support experience.
• Strong written and spoken English.
• Ability to explain technical concepts clearly.

Responsibilities

• Keep track of all requests in our ticketing system to streamline IT support and KPI tracking.
• Support a range of systems including Okta, Google Workspace, Slack, Asana, and LastPass.
• Regularly perform maintenance and updates for IT systems and software.
• Handle assets management for users in Argentina, including laptops configuration and shipping.
• Document IT procedures and common issues for future reference.
• Contribute to enhancing our internal AI Chatbot with common IT queries to speed up resolutions.
• Employ AI to enhance and optimize business processes.
• Utilize Power Digital's Nova ecosystem within your department.

Skills

Communication skills

Problem-solving

Multitasking

B2 English

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Okta

Google Workspace

Slack

Asana

LastPass

Job description

Power Digital is seeking an IT Helpdesk Analyst based in Buenos Aires to manage the ticketing system, assist colleagues with access and device issues, and support cybersecurity initiatives. The role emphasizes collaboration across departments and adherence to KPIs while leveraging AI tools to improve operations.

Ideal candidates have 2+ years in IT support, strong English skills (B2+), and proficiency with Google Workspace, Slack, Asana, and LastPass.