IT Help Desk I Service Desk | Competitive Salary Package I Alabang, Muntinlupa

Infosys BPM Philippines; Calabarzon; On-site; PHP 300,000 - 450,000; Full time

Job summary

A leading company in the IT sector is looking for a motivated Service Desk Analyst to join its team in Alabang, Muntinlupa. The ideal candidate will provide essential IT support, helping customers resolve their technology needs effectively while enjoying competitive benefits and opportunities for career growth.

Benefits

Quarterly Performance Bonus

24 Leaves annually

Competitive HMO and Life Insurance

Outstanding career development opportunities

Fair work-life balance

Learning and Development Trainings

Great Place to Work Certified

Qualifications

• At least 18 months of experience in Service Desk or IT Help Desk role.
• Strong problem-solving and analytical skills to resolve issues quickly.
• Excellent communication and customer service skills.

Responsibilities

• Respond to and resolve incoming IT support requests via phone, email, or ticketing system.
• Diagnose and troubleshoot hardware and software issues.
• Maintain documentation of all support activities.

Skills

Problem-solving

Analytical skills

Communication

Customer service

Multitasking

Adaptability

Education

At least 1st year completed in college

Tools

Common desktop applications

Operating systems

Job description

About the role

We are seeking a motivated and experienced Service Desk / IT Help Desk to join our dynamic team at INFOSYS BPM LIMITED Philippine Branch. This is a full-time position based in Alabang, Muntinlupa. As a Service Desk Analyst, you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.

What you'll be doing

• Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system
• Diagnose and troubleshoot a variety of hardware and software issues
• Provide first-line support and escalate complex issues to the appropriate technical teams
• Maintain accurate and up-to-date documentation of all support activities
• Identify and recommend process improvements to enhance the customer experience
• Collaborate with cross-functional teams to ensure seamless IT service delivery

What we're looking for

• At least 1st year completed in college with no back subject
• Minimum 18 months of experience in Service Desk or IT Help Desk role
• Strong problem-solving and analytical skills to quickly identify and resolve issues
• Excellent communication and customer service skills to effectively interact with end-users
• Working knowledge of common desktop applications, operating systems, and hardware
• Ability to multitask and prioritize tasks in a fast-paced environment
• Enthusiasm for continuous learning and adaptability to new technologies
• With no issues working onsite 100% in our Alabang, Muntinlupa office
• With no issues working on night shifts, shifting schedule, weekends & holidays

Why Infosys BPM Philippines:

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great Place to Work Certified

“We value Diversity, Equity, and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines