IT Dispatch / Customer Service

Carabao Cloud Solutions Inc.; Tayabas; On-site; PHP 100,000 - 400,000; Full time

Job summary

A tech support company in Quezon is looking for a customer service representative. The role involves ticket management, ensuring timely resolutions, and collaboration with IT teams. Ideal candidates should have at least one year of relevant experience and proficiency with ticketing tools. The position is purely onsite in Tayabas, providing a chance for career growth in a supportive environment.

Qualifications

• At least one year of work experience in BPO or customer service.
• Amenable to onsite work in Tayabas, Quezon Province.

Responsibilities

• Triaging tickets as the first point of contact with customers.
• Generating and assigning tickets, coordinating follow-ups.
• Monitoring ticket resolution progress and escalating as needed.
• Collaborating with IT teams to enhance system efficiency.

Skills

Proficient with ticketing system tools

Fluent in English (spoken and written)

Positive customer service approach

Job description

Company Description

Carabao Cloud Solutions, Inc. is a fast growing company based in Tayabas, Quezon Province. We are in a pure onsite set-up here in the province that works with IT companies or MSPs in the USA that use the latest tools and technologies in anything from cloud solutions to cybersecurity.

We aim to provide strong IT jobs with competitive salaries for the Quezon Province community. We'd also like to give this opportunity to those who are looking for a work-life balance and career growth. Combined with a lower cost of living and a healthier environment in Quezon, CCSI is indeed a great place to achieve your lifestyle and career aspirations.

Role Responsibilities:

• Triaging tickets served as first point of contact with customers.
• Ticket generation and assigning, coordinate and follow up to see ticket status usinga ticketing tool.
• Assign tickets to appropriate IT support personnel based on skills and workload.
• Ensure timely resolution of tickets by monitoring progress and escalating issues as needed.
• Coordinate with different teams or departments to resolve complex technical issues.
• Follow defined processes and protocols for ticket handling and escalation.
• Collaborate with IT teams to improve ticketing system efficiency and user experience.

Qualifications

• Proficient with any ticketing system tool.
• Fluency in speaking and writing English.
• Positive approach to customer and clients.
• At least one (1) year of work experience in BPO/ customer service representative or a similar job is required.
• Amenable to work in Tayabas, Quezon Province onsite.