IT Desktop Support Specialist

Everise; Molino; On-site; PHP 240,000 - 420,000; Full time

Job summary

Everise in the Philippines seeks a Specialist – IT Desktop Support to join the Information Technology team, delivering desktop support to corporate users and customers. You will administer Windows applications, Exchange, AD, DNS/DHCP, and Cisco networking, while providing 24x7 on-call production support.

A CS degree with 2–4 years’ experience and relevant certifications are preferred. This role emphasizes professionalism, multi-project handling, and willingness to work off-hours to ensure system

Qualifications

• B.S. in Computer Science with 2–4 years IT desktop support experience.
• Certifications such as A+ or MCSE preferred.
• Ability to manage multiple projects and tasks simultaneously.
• Willingness to work off-hours as required.
• Management experience is a plus.
• Strong communication and presentation skills.

Responsibilities

• Administer Windows-based applications.
• Manage Exchange, remote access, and AD including user accounts and permissions.
• Desktop management with patching and imaging.
• Knowledge of DNS, WINS, DHCP.
• Knowledge of Cisco routing and switching.
• Provide 24x7 on-call IT production support.

Skills

Multitasking

Communication skills

Off-hours availability

Education

Bachelor of Science in Computer Science

Tools

Exchange Server

Active Directory

DNS

DHCP

Cisco routing & switching

Job description

Job Description:

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:
The Specialist – IT Desktop Support works within the Everise Information Technology team in providing all levels of IT desktop support. The Specialist works closely with and provides support to the Everise Corporate Technology team members and their customers.
Job Requirements:

• Administration of Windows based applications of basic principles, theories, and concepts
• Administration of Exchange, remote access technologies, Microsoft Active Directory domain administration and support, including user/policy account creation, permissions allocation, creating file and print shares
• User desktop management with a working knowledge of system patch practices and imaging
• Working knowledge of Microsoft Networking principles such as DNS, WINS, DHCP
• Working knowledge of Cisco based routing and switching
• IT Support to provide 24x7 on call production support

Qualifications:

• Bachelor’s degree in Computer Science from a four-year college or university with two to four years related experience in IT with a focus on desktop support and management or equivalent combination of education and experience
• Desired certifications include but not limited to: A+ Certification, MCSE
• Ability to manage multiple projects, activities and tasks simultaneously
• Ability to work off-hours as required
• Management experience a plus
• Must have the personal communication and presentation skills that will represent the company professionally to outside agencies, financial institutions, business partners, employees and customers

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.