IT Customer Readiness & Deployment Coordinator

iQor; Muntinlupa; On-site; PHP 600,000 - 900,000; Full time

Job summary

iQor Philippines in Metro Manila is seeking a highly organized CRA Coordinator to oversee and facilitate the Customer Readiness Assessment process for enterprise technology initiatives. The role serves as the central point of coordination between project teams, infrastructure, support organizations, and business stakeholders to ensure changes are fully planned, tested, and ready before deployment.

A focus on cross-functional collaboration and delivering an exceptional end‑user experience is

Qualifications

• Minimum of 3 years of IT project coordination or related roles.
• Familiarity with IT Change Management and ITSM processes.
• Experience coordinating cross-functional enterprise IT initiatives.
• Strong communication and stakeholder management abilities.
• Ability to facilitate meetings and manage multiple priorities.

Responsibilities

• Serve as the primary point of contact for CRA activities.
• Guide teams through CRA lifecycle and ensure deliverables are completed.
• Coordinate gate reviews, approvals, and readiness assessments.
• Maintain CRA documentation and archiving.
• Monitor multiple assessments, identify risks, and escalate as needed.
• Coordinate meetings and project communications with stakeholders.
• Ensure stakeholders understand requirements and readiness expectations.
• Track testing activities, UAT, pilots, and production readiness.
• Prepare status reports and executive updates.
• Identify opportunities to improve CRA framework and workflows.

Skills

IT project coordination

Program coordination

Release management

Change management

PMO / governance

ITSM processes

Stakeholder management

Meeting facilitation

Documentation skills

Education

ITIL Foundation Certification

Tools

ServiceNow

Job description

iQor Philippines in Metro Manila is seeking a highly organized CRA Coordinator to oversee and facilitate the Customer Readiness Assessment process for enterprise technology initiatives. The role serves as the central point of coordination between project teams, infrastructure, support organizations, and business stakeholders to ensure changes are fully planned, tested, and ready before deployment.

A focus on cross-functional collaboration and delivering an exceptional end‑user experience is