IT Business Operations Coordinator

MicroSourcing; Manila; Hybrid; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Healthcare on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Job summary

MicroSourcing in Manila is seeking an IT Business Operations Coordinator to manage the full lifecycle of virtual cards, invoices, and procurement workflows. This role requires meticulous coordination across IT, Finance, Procurement, and Security teams, with daily overlap to US Pacific Time.

You will document processes, prepare operational reports for IT leadership, and help automate recurring tasks while maintaining vendor records and meeting notes.

Qualifications

• Proven experience in IT operations coordination or similar role.
• Strong organizational skills and ability to manage multiple requests and invoices.
• Excellent written and verbal communication with internal stakeholders.

Responsibilities

• Coordinate full lifecycle of virtual cards: requests, approvals, subscriptions, rotation, and cancellation.
• Reconcile monthly statements, investigate discrepancies, and close unused cards.
• Track IT invoices from receipt to payment and route through approval workflows.
• Maintain vendor records, contracts, and key terms; document processes for repeatability.
• Prepare IT spend and orders reports for leadership; support cross-functional reviews.
• Collaborate with IT Engineering, Finance, Procurement, and Security teams; provide status updates.

Skills

IT operations coordination

Administrative coordination

Procurement

Finance operations

Night shift readiness

Tools

CRM software

IT management platforms

Procurement systems

Job description

Discover your 100% YOU with MicroSourcing!

Position

IT Business Operations Coordinator

Location

Eastwood, Quezon City

Work setup & shift

Hybrid | Night Shift

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As an IT Business Operations Coordinator, you will:

• Coordinate the full lifecycle of virtual payment cards, including request intake, approval tracking, subscription assignment, card rotation, and cancellation.
• Maintain accurate records mapping active virtual cards to subscriptions, requesters, owners, approvers, and budget owners.
• Reconcile monthly card statements against expected charges and investigate or elevate discrepancies, unexpected charges, and inactive cards.
• Identify cards associated with cancelled or unused services and coordinate their closure with the appropriate stakeholders.
• Track IT invoices from receipt through approval and payment, following up on pending items and maintaining clear visibility of their status.
• Route invoices and requests through the appropriate approval workflows and maintain documentation required for audit and finance review.
• Track hardware, software, and supply orders throughout the procurement process, coordinating with vendors, Finance, and Procurement on quotes, documentation, and order status.
• Maintain accurate vendor records, including contact information, contract dates, and key terms.
• Coordinate calendars, agendas, logistics, and follow-ups for Corporate IT meetings, vendor calls, and cross-functional reviews.
• Capture meeting notes, decisions, and action items, and proactively track outstanding items through completion.
• Prepare recurring reports and summary materials covering IT spend, order status, approvals, and outstanding action items for IT leadership.
• Maintain team documentation, administrative process guides, runbooks, and organized shared files.
• Document owned processes to ensure they are repeatable, transferable, and easy for the team to follow.
• Identify opportunities to simplify or automate recurring administrative and operational processes.
• Collaborate with IT Engineering, Finance, Procurement, and Security teams, escalating issues with clear context and supporting documentation.
• Provide daily availability and schedule overlap with US Pacific Time business hours to support meetings, coordination, and same-day approvals.

What You Need

Non-negotiables

• Proven experience in IT operations coordination, administrative coordination, executive assistance, procurement, finance operations, or a similar detail-oriented role.
• Strong organizational and time-management skills, with the ability to manage multiple requests, approvals, invoices, orders, and follow-ups simultaneously.
• Exceptional attention to detail and accuracy when maintaining financial, vendor, procurement, and operational records.
• Strong written and verbal communication skills, with the ability to coordinate effectively with internal stakeholders, vendors, and cross-functional teams.
• Willingness and ability to work a night shift schedule with required daily overlap with US Pacific Time business hours.

Preferred Skills/expertise

• Experience working with IT, Finance, Procurement, or Security teams in a corporate environment.
• Familiarity with virtual payment cards, subscription management, invoice processing, procurement workflows, or vendor coordination.
• Experience using business, finance, procurement, CRM, or IT management platforms and maintaining accurate systems of record.
• Experience preparing operational reports, tracking action items, maintaining documentation, and supporting leadership.
• Demonstrated ability to identify process improvements and simplify or automate recurring administrative tasks.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit MicroSourcing

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