It Assistance Representative - Cantonese

J-K Network Services group.; Metro Manila; Hybrid; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

Provided work equipment

HMO

Insurance

PTO credits monthly

Sick leave/vacation leave

Govt. mandated benefits

Night differential 10%

Job summary

J-K Network Services group. is seeking a customer service professional in Pasig with Cantonese proficiency and English-based communication. The role supports ticketing, bookings, and payments in a hybrid setup, with a shifting schedule to cover multiple shifts.

Open to HS graduates or higher, including foreigners with appropriate visas. Experience in customer service or sales is advantageous, and the company emphasizes strong phone etiquette and computer fluency.

Qualifications

• Proficient in Cantonese and conversational in English.
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any course.
• Open to Foreign Nationals with a permanent visa (if applicable).
• Experience in customer service and sales is a plus for this role.
• BPO industry experience is a plus; strong phone etiquette is essential.

Responsibilities

• Assist customers with ticket purchases, transfers, and refunds.
• Handle issues like missing tickets, delays, or invalid tickets.
• Support payment concerns and billing disputes.
• Assist with account access issues (login, verification, security).
• Manage complaints and coordinate with internal teams for resolution.
• Respond to inquiries about bookings, promos, and reservations via email and chat.
• Ensure requests are handled timely and accurately; manage reservations and cancellations.

Skills

Cantonese

English conversational

Customer service

MS Office

Internet navigation

Education

High School / Undergraduate / Bachelor’s degree (any course)

Tools

MS Office

Internet

Job description

Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards.

Company Industry: BPO Company
Work Location: Pasig
Work Schedule: Shifting Schedule
Salary: Php 130,000
Work Set-up: Hybrid Set-Up (3x onsite, 2x work from home)

BENEFITS:

• Provided work equipment
• HMO
• Insurance
• PTO credits earned monthly
• Sick Leave/Vacation Leave
• Government-Mandated Benefits
• 10% Night Differential
• Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB:

• Proficient in Cantonese and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to Foreign Nationals with a permanent visa.
• Having experience in customer service and sales is a big advantage
• Having experience in the BPO industry is a big plus.
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
• Must be proficient in computers (MS Office, Internet)
• Knowledgeable in navigating websites and the internet

RESPONSIBILITIES OF JOB APPLICATION:

• Assisting customers with ticket purchases, transfers, and refunds.
• Handling issues like missing tickets, delayed delivery, or invalid tickets.
• Supporting payment concerns and billing disputes.
• Helping with account access issues (login, verification, security).
• Managing complaints from buyers and sellers.
• Coordinating with internal teams for ticket resolution or escalation cases.
• Respond to customers’ inquiries about bookings, promos, and reservations through email and chat.
• Ensures that the customer’s requests are handled in an appropriate and timely manner.
• Responsible for handling and managing reservations and cancellations of bookings.

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)

• Paper screening
• Initial Interview
• Operations Interview
• Language Assessment