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A global asset-servicing provider is seeking an Applications Support Analyst in Metro Manila, Philippines. The candidate should have a strong background in applications support, SQL, and excellent communication skills. This hybrid role involves providing support across multiple divisions, ensuring clients maintain access to crucial information. Applicants should possess a Bachelor's Degree in technology and relevant experience in a fast-paced IT environment.
Application Support Analyst
Hybrid
Philippines
About Citco
The Citco group of companies (Citco) is a network of independent companies worldwide for over 70 years, all of which are leading providers of asset-servicing solutions to the global alternative investment industry. With $1.8+ trillion in AuA and operations across 36 countries with over 50 office locations.
For decades, industry publications have recognized our leadership in service and innovation. These accolades are a reflection of our drive to push ourselves and our industry forward.
With strategically positioned global offices, we offer opportunities for graduates and seasoned professionals to work across the world. Careers at Citco can span continents.
For more information about Citco, please visit www.citco.com
About the Team & Business Line:
Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.
As a core member of our Product Support team you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.
Your Role:
The ideal candidate will have strong interest & background in Applications Support and with the ability to learn quickly the business and the supporting applications from the inside out. The primary purpose of the position is to provide Applications Support for the three Divisions: Citco Group, Citco Fund Services (CFS) and Citco Corporate Solutions (C2S), to ensure global support coverage in accordance with Service Level Agreements. The Applications Support Analyst will work closely with business teams dealing with complex issues, solving them or escalating to other members of the Technical Groups or Third Party Vendors of the applications that we support.
This position is key within our IT Group in terms of how we support the business and will be working across multiple applications and business units. The role will be both technical and business orientated, as such the Analyst will be someone that can provide the right levels of technical support and being business operationally driven.
About You:
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Our Benefits
Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.