IT Analyst - Process Assurance And Performance Reporting

Chevron Holdings Inc. (Manila Shared Services Center); Makati; Hybrid; PHP 800,000 - 1,400,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Health care coverage for you and your

Annual incentive bonus

Career development opportunities

Job summary

Chevron Holdings Inc. (Manila Shared Services Center) is seeking an Application Engineer to bridge business needs with software solutions, designing, developing, configuring, and supporting enterprise applications that optimize operational efficiency.

You will work in agile environments, drive ongoing improvements, and collaborate across IT customer teams to deliver scalable, secure systems and robust IT platforms.

Qualifications

• Experience with ServiceNow ITSM and CMDB data model.
• Familiar with CSDM concepts and flow designer.
• Hands-on experience with ATF and end-to-end catalog deployment.
• Knowledge of API testing, deployment, and integration.
• Strong understanding of Azure fundamentals and Azure DevOps.
• Experience coordinating with multiple product teams.
• Excellent communication with end users and stakeholders.

Responsibilities

• Participate in full software development lifecycle with focus on evergreen support of existing software solutions.
• Bridge business needs and software solutions; design, develop, configure, and support applications.
• Work in agile environments and collaborate across teams to deliver scalable, secure systems.
• Manage CI/CD lifecycle and test automation framework for ITSM processes and APIs.

Skills

ServiceNow

ITSM processes

CSDM model

CMDB

Flow Designer

Automated Test Framework

API testing & integration

Azure fundamentals

Azure DevOps

Cross-team coordination

Stakeholder communication

Tools

ServiceNow

Azure DevOps

Flow Designer

ATF

CI/CD tooling

Job description

Job Description

Total Number of Openings 1Participates in the entire software development lifecycle, with a primary focus on evergreen support of existing software solutions requiring significant knowledge of enabled business domain, workflows and processes.

About Us

Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.

Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.

In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.

From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.

Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippine Inc. We also operate a business processes support organization through Chevron Holdings Inc.

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year; 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.

CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.

At Chevron, we believe humanity can solve any challenge – including meeting the world’s energy needs of today, while advancing a cleaner energy tomorrow.

About the Role

As an application engineer you will bridge the gap between business needs and software solutions. This role involves designing, developing, configuring, and supporting applications that enhance operational efficiency and meet enterprise requirements. You are also expected to often work in agile environments and collaborate across teams to deliver robust, scalable, and secure systems.

Responsibilities for this position may include but are not limited to:

• Working with tools such as ServiceNow and Azure DevOps. Working on ADO stories aligned to features, communication of new capabilities/process updates to customers to increase enterprise adoption.
• The Application Engineer focuses on implementing tools/processes to build a robust platform for use by all IT customer teams and guiding development and documenting standards for use by the organization.
• The role requires that the individual be a consensus builder that works to align systems engineering strategy and design with architectural guidelines, application strategy and business goals.
• CI/CD lifecycle management, and creation/updates to test automation framework for the key ITSM processes and API's interfacing with ServiceNow Platform.

About You

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.

Knowledge, Skills, and Experience:

• Understands ServiceNow, ITSM processes, CSDM (Common Service Data Model) model, CMDB(Configuration Management Database)
• Flow Designer, Automated Test Framework (ATF), Catalog Development/Deployment End-End
• API testing, deployment, and integration
• Azure fundamentals, Azure DevOps
• Experience coordinating with multiple product teams.
• Communication across multiple end users/stakeholders, team player

Everything we do at Chevron is guided by our values and our commitment to The Chevron Way (https://www.chevron.com/about/the-chevron-way). At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.

Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.

Benefits

• Competitive salary
• Allowances, medical and optical reimbursements
• Health care coverage for you and your eligible dependents
• Robust employee centered programs for health and wellness
• Time-off to promote healthy work-life balance or to care for your family
• Annual corporate incentive bonus when the company meets established goals
• Recognition & awards program
• Long-term savings plan
• Life insurance
• Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
• Hybrid work model - work remotely from home several days a week

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.

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