Job Description:
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview:
The Invoice Entry Manager is responsible for leading Accounts Payable teams focused on invoice entry and processing activities. This role provides day-to-day leadership and operational oversight, ensuring service levels, productivity, quality, and performance targets are consistently achieved. The manager drives process improvement, resolves operational issues, develops team capabilities, and ensures adherence to established Accounts Payable policies, procedures, and controls.
Benefits We Offer:
- Lead a high-performing Accounts Payable team supporting critical invoice processing operations.
- Drive process improvements that enhance efficiency, accuracy, and service quality.
- Develop leadership, coaching, and people-management capabilities in a global shared services environment.
- Gain exposure to high-volume Accounts Payable operations, enterprise systems, and process optimization.
- Collaborate with cross-functional teams to resolve operational issues and improve service delivery.
What You’ll Do:
- Lead, coach, and develop team members while providing day-to-day leadership and oversight for invoice entry and Accounts Payable operations.
- Monitor team performance, productivity, quality, KPIs, and SLAs to ensure accurate and timely delivery of invoice processing activities.
- Manage operational escalations, identify root causes, and implement corrective actions while maintaining adherence to AP policies, procedures, and controls.
- Drive process improvement and operational excellence initiatives to improve invoice processing efficiency, accuracy, consistency, and service quality.
- Support hiring, onboarding, training, performance management, knowledge sharing, and continuous development of team members.
What You Need to Succeed:
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field is preferred, with at least 5 years of relevant professional experience.
- Previous Accounts Payable experience is required, particularly invoice entry and invoice processing.
- Managerial or supervisory experience in a BPO, Shared Services, or Global Business Services environment is preferred.
- Strong leadership, coaching, communication, analytical, organizational, and problem-solving skills, with strong attention to detail and commitment to accuracy.
- Proficiency in Microsoft Excel and enterprise systems; experience with SAP, Oracle, E-Automate, or Concur is an advantage. English proficiency and willingness to work on a third shift are required.
How We Set You Up for Success:
- Structured onboarding and training on Accounts Payable processes, systems, policies, and procedures.
- Opportunities to strengthen leadership, coaching, and people-management capabilities.
- Exposure to global Accounts Payable and shared services operations.
- Opportunities to lead process improvement and operational excellence initiatives.
- Supportive environment focused on collaboration, accountability, continuous learning, and professional development.