Invoice Associate (Korean Bilingual)

Johnson & Johnson; Taguig; On-site; PHP 360,000 - 540,000; Full time

Job summary

Johnson & Johnson is seeking an invoice processing specialist to support end-to-end workflow in our Manila-area shared services environment. You will handle PO matching, data quality, and resolution of invoice queries within defined SLAs.

Ideal candidates have 1–3 years in AP/Finance operations, strong English and Korean language skills, and hands-on experience with SAP MM/FI or similar ERP systems. This full-time role is based in Taguig, Philippines.

Qualifications

• Bachelor’s Degree preferred.
• 1–3 years in Invoice Processing / AP / Finance operations.
• Fluency in English and Korean (written and oral) is required. Certification for Korean language proficiency is preferred.
• Strong understanding of invoice workflows, PO matching, and exception handling.

Responsibilities

• Invoice Workflow Processing (Primary Focus)
• Perform invoice processing and resolution activities (e.g., PO mismatches, system errors, finance-related queries)
• Monitors end-to-end invoice lifecycle workflows, including validation, exception handling, and status tracking
• Ensure timely and accurate processing in line with defined SLAs
• Issue Resolution & Root Cause Analysis
• Investigate and resolve invoice issues (e.g., discrepancies, interface errors, unmatched invoices)
• Conduct root-cause analysis and coordinate with cross-functional teams (e.g., BPO, Finance)
• Support resolution of aging open items and backlog
• Data Quality & Reporting Support
• Perform data extraction, validation, and analysis for reporting and audit requirements
• Monitor invoice quality and support corrective actions
• Maintain accurate records and documentation for compliance
• Process & Compliance Adherence
• Ensure adherence to invoice processing SOPs, tax, and statutory requirements
• Support audit requests (e.g., document retrieval, reporting)
• Execute controls related to invoice validation and processing accuracy
• Stakeholder & Cross-Functional Support
• Collaborate with Procurement, Finance, and other teams to resolve invoice issues
• Provide updates and clarifications on invoice status as needed
• Support Cluster Lead and SME on operational priorities
• Continuous Improvement
• Identify opportunities to improve invoice workflows and processing efficiency
• Support implementation of process standardization and automation initiatives
• Contribute to process documentation and knowledge sharing

Skills

Invoice processing

AP/Finance operations

English proficiency

Korean language

Education

Bachelor’s degree

Tools

SAP (MM/FI)

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Finance

Job Sub Function

AP/AR

Job Category

Professional

All Job Posting Locations

Taguig, National Capital Region (Manila), Philippines

Job Description

Supports end-to-end invoice workflow processing within assigned markets, ensuring accurate, timely, and compliant invoice handling. Focuses on issue resolution, data quality, and process integrity across the invoice and PO lifecycle.

Acts as a key processing and resolution expert, supporting Payments Cluster Leads and Payments SMEs in maintaining efficient and standardized invoice operations.

Key Responsibilities

• Invoice Workflow Processing (Primary Focus)
• Perform invoice processing and resolution activities (e.g., PO mismatches, system errors, finance-related queries)
• Monitors end-to-end invoice lifecycle workflows, including validation, exception handling, and status tracking
• Ensure timely and accurate processing in line with defined SLAs
• Issue Resolution & Root Cause Analysis
• Investigate and resolve invoice issues (e.g., discrepancies, interface errors, unmatched invoices)
• Conduct root-cause analysis and coordinate with cross-functional teams (e.g., BPO, Finance)
• Support resolution of aging open items and backlog
• Data Quality & Reporting Support
• Perform data extraction, validation, and analysis for reporting and audit requirements
• Monitor invoice quality and support corrective actions
• Maintain accurate records and documentation for compliance
• Process & Compliance Adherence
• Ensure adherence to invoice processing SOPs, tax, and statutory requirements
• Support audit requests (e.g., document retrieval, reporting)
• Execute controls related to invoice validation and processing accuracy
• Stakeholder & Cross-Functional Support
• Collaborate with Procurement, Finance, and other teams to resolve invoice issues
• Provide updates and clarifications on invoice status as needed
• Support Cluster Lead and SME on operational priorities
• Continuous Improvement
• Identify opportunities to improve invoice workflows and processing efficiency
• Support implementation of process standardization and automation initiatives
• Contribute to process documentation and knowledge sharing

Key working relationships

Internal: Payments Cluster, Procurement sub-functions (ie vendor master data, experience team, GS Finance)

External: Third party suppliers, BPOs

Qualifications

Required:

• Bachelor’s Degree preferred
• 1 – 3 years in Invoice Processing / AP / Finance operations
• Strong understanding of invoice workflows, PO matching, and exception handling
• Fluency in English and Korean (written and oral) is required. Certification for Korean language proficiency is preferred.

Preferred

• Good understanding of Payments processes and Invoice Processing operations at a high level.
• Experience in SAP (MM/FI) or relevant ERP system experience
• Shared services industry experience.

Required Skills

Preferred Skills