Investor Operations Associate

MA Financial Group; Taguig; On-site; PHP 500,000 - 800,000; Full time

Job summary

MA Financial Group is seeking a Client Services Associate/Executive in the Philippines to deliver exceptional service to advisers and clients across private credit, real estate, and hospitality. You will onboard, respond to inquiries, and manage unit registry in collaboration with internal teams.

The role emphasizes maintaining accurate client records, reporting, and driving process improvements to enhance the client experience. Experience with unit registry is advantageous.

Qualifications

• Experience delivering client services to advisers, high net worth, institutional and retail clients.
• Experience with unit registry operations is desirable.
• Ability to onboard clients and respond to enquiries efficiently.
• Ability to manage complaints and ensure timely resolution in line with SLAs.
• Strong documentation, reporting, and stakeholder coordination skills.
• Demonstrated accuracy in client records and reporting.

Responsibilities

• Manage end-to-end client servicing including onboarding and enquiries.
• Handle complaints and ensure timely resolution in line with SLAs.
• Oversee external unit registry operations and maintain data accuracy.
• Coordinate fund applications, distributions, redemptions, and client reporting with teams.
• Support fundraising activities and monthly fund intakes and corporate actions.
• Drive process improvements and system enhancements to boost efficiency.

Skills

Client servicing

Stakeholder management

Onboarding processes

SLA compliance

Attention to detail

Job description

About us

MA Financial Group is a global alternative asset manager specialising in private credit, real estate and hospitality. We lend to property, corporate and specialty finance sectors and provide corporate advice. We invest and manage $13.3 billion on behalf of our clients, have $165 billion in managed loans and have advised on over $125 billion in advisory and equity capital market transactions. We have a team of over 900 professionals across locations in Australia, China, Hong Kong, New Zealand, Singapore, United States and the Philippines. MA Financial is a place of opportunity and unlimited potential. It's a place that empowers you to think, collaborate, and help create something truly valuable.

Role Purpose

The Client Services Associate/Executive is responsible for delivering an exceptional level of service to our advisers, high net worth, institutional and retail clients across Private Credit, Real Estate Credit, Direct Real Estate and Hospitality (listed and unlisted). We are looking for someone who is passionate about client services, a self-starter who works well with a broad range of internal stakeholders to own and drive the client experience and manage the associated unit registry. The Client Services Associate/Executive must have experience working with retail clients and advisers. Experience working with unit registry is also highly desirable.

Role Responsibilities

• Manage end-to-end client servicing, including onboarding, responding to enquiries, handling complaints, and ensuring timely resolution in line with SLAs.
• Oversee day-to-day relationships with the external unit registry, ensuring compliance with operational standards, service quality, and agreed timelines.
• Collaborate with Asset Management, Investment, and Distribution teams to coordinate fund applications, distributions, redemptions, switches, and client reporting.
• Support fundraising activities, monthly fund intakes, and corporate actions, ensuring accurate and timely transaction processing and reporting.
• Maintain accurate client records, communications, and management reports, working closely with CRM specialists and internal stakeholders to enhance client experience.
• Drive continuous improvement initiatives, including process documentation, system enhancements, and operational changes to improve efficiency and service delivery.

Qualifications & Experience

• Manage end-to-end client servicing, including onboarding, enquiries, communications, complaint resolution, and SLA compliance.
• Oversee external unit registry operations, ensuring service standards, accurate client records, and timely processing of transactions.
• Collaborate with Asset Management, Distribution, and Investment teams to coordinate applications, redemptions, distributions, and client reporting.
• Support fund administration and fundraising activities, including monthly fund intakes, corporate actions, and reporting accuracy.
• Drive process improvements, system enhancements, and operational efficiencies to improve client experience and service delivery.
• Maintain accurate documentation and reporting, demonstrating strong stakeholder management, organisational skills, attention to detail, and the ability to meet tight deadlines.