Investment Operations Analyst

Manulife; Philippines; Hybrid; PHP 320,000 - 520,000; Full time

Job summary

Manulife is seeking an Operations Analyst for its Canada Retail Operations team. The role focuses on accurate end-to-end financial and non-financial transactions, delivering high-quality service, and supporting process improvements.

The successful candidate will work in a hybrid environment and collaborate with multiple internal teams. The position emphasizes detail-orientation, problem-solving, and stakeholder engagement while providing exposure to transaction processing and continual learning

Qualifications

• 1–3 years of relevant experience in financial services, operations, or a related field.
• Experience working with transaction processing systems or financial platforms
• Bachelor’s degree in a relevant discipline
• Strong analytical skills and attention to detail

Responsibilities

• Process routine and standard financial and non-financial transactions accurately and efficiently
• Maintain accurate transaction records to support client and stakeholder interactions
• Partner with Business Units, Sales, and Operations teams to resolve escalated issues
• Communicate with internal and external stakeholders to ensure timely processing of requests
• Assist in documenting and improving internal and external processes
• Identify and resolve moderately complex issues, escalating when necessary
• Manage and prioritize workload to meet fluctuating or urgent demands

Skills

1–3 years experience

Transaction processing

Bachelor’s degree

Analytical skills

Education

Bachelor’s degree

Job description

This is an opportunity to join Manulife’s Canada Retail Operations team as an Operations Analyst, where you will play a key role in delivering accurate and timely financial and non-financial transactions for clients and advisors. In this role, you will contribute to our mission by ensuring high-quality service, supporting operational excellence, and strengthening stakeholder partnerships. You will gain valuable exposure to end-to-end transaction processing, problem-solving, and continuous process improvement. This role is ideal for individuals who are detail-oriented, eager to learn, and passionate about delivering excellent client service.

Position Responsibilities

• Process routine and standard financial and non-financial transactions accurately and efficiently

• Maintain accurate transaction records to support client and stakeholder interactions

• Partner with Business Units, Sales, and Operations teams to resolve escalated issues

• Communicate with internal and external stakeholders to ensure timely processing of requests

• Assist in documenting and improving internal and external processes

• Identify and resolve moderately complex issues, escalating when necessary

• Manage and prioritize workload to meet fluctuating or urgent demands

Required Qualifications

• 1–3 years of relevant experience in financial services, operations, or a related field

• Experience working with transaction processing systems or financial platforms

• Bachelor’s degree in a relevant discipline

• Strong analytical skills and attention to detail

Preferred Qualifications

• Experience in mutual funds, securities, or dealer operations

• Knowledge of Canada Retail Business processes

• Strong communication and stakeholder management skills

• Ability to adapt in a fast-paced, high-volume environment

• Demonstrated ability to quickly learn new systems, tools, and processes

When you join our team

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Modalidades de Trabajo

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