DE032772-Risk And Compliance Assoc Manager

Accenture in the Philippines; Muntinlupa; Hybrid; PHP 1,000,000 - 1,800,000; Full time

Job summary

Accenture in the Philippines is seeking a Risk and Compliance Associate Manager for a hybrid role based in Metro Manila. You will lead delivery-excellence audits across five core practices, ensuring teams follow governance rhythms, maintain audit-ready documentation, and drive continuous improvements.

The role emphasizes RAID/MoM discipline, capacity planning, quality governance, and robust controls with clear closure of gaps.

Qualifications

• At least 7–8 years auditing background with supervisory experience.
• Preferably CPA or CIA certification.
• Experience in audit governance and compliance.

Responsibilities

• Audit five core practices to improve delivery rigor.
• Verify daily huddles are attended by Analysts/TLs.
• Check RAID logs and MoM are updated and traceable.
• Ensure actions have owners, due dates, and closures.
• Link governance decisions to RAID/issue trackers.
• Review capacity, volume, and SLA management dashboards.
• Monitor urgent requests and escalation procedures.
• Audit artefacts: RAID Log, MoM, dashboards.

Skills

Auditing

Supervisory experience

Risk assessment

Compliance

Governance

Data-driven decisions

Education

CPA/CIA certification

Job description

Job Description

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Risk and Compliance Assoc Manager WORK SETUP: Hybrid RESPONSIBILITIES:
• The Delivery Excellence Auditor is responsible for assessing and improving delivery rigor across operations by auditing five core practices—Daily Governance, Capacity & SLA Management, Quality Framework, Knowledge & Capability Readiness, and Controls & Compliance. The role ensures teams follow defined operating rhythms, maintain audit-ready documentation, manage volume-to-capacity effectively, sustain quality governance, and demonstrate robust control execution with measurable closure of gaps. Scope: 5 Key Practices Covered 1) Daily Governance & Performance Discipline Focus: Daily huddles, decision/RAID rigor, MoM, action tracking, escalation readiness Core audit outcomes:
• Verify that daily huddles occur consistently and are attended by the right roles (Analysts/TLs).
• Check that huddles follow a time-bound agenda, are data-driven, and conclude within planned duration.
• Assess whether RAID logs and Minutes of Meeting (MoM) are updated, standardized, shared, and traceable.
• Confirm pending actions are reviewed daily, owners and due dates are assigned, and closures are tracked.
• Ensure governance decisions are documented and linked to RAID/issue trackers and escalation matrix. Typical artefacts audited:
• RAID Log, MoM/Minutes, Daily governance deck/notes, Escalation matrix
• Capacity, Volume, Backlog & SLA Management Focus: Factory model, volume forecast, capacity planning, utilization/AHT, backlog/SLA risk controls Core audit outcomes:
• Validate daily/weekly review of previous day’s closing volume, new volume classification, and carry-forward/backlog.
• Ensure expected volume forecast exists (including seasonality and upstream factors when applicable).
• Assess capacity calculations using actual availability (leave, shrinkage), not just headcount.
• Verify linkage between volume–capacity mismatch and task allocation decisions (targets, load balancing).
• Check SLA governance: SLA dashboards, risk identification for at-risk items, mitigation plans, and RCA for misses.
• Confirm proper monitoring of urgent requests (prioritization rules, flagging mechanism, TL monitoring).
• Typical artefacts audited:
• Factory model worksheet, Volume tracker, SOD/EOD reports, AHT reports, Utilization/GPH reports, Agent scorecards, Capacity plans, Urgent request tracker, Reconciliation/inventory reports, DMS reports
• Quality Framework & Quality Governance Focus: Defined quality metrics, checkpoints, sampling/scoring, calibration, rebuttals, deviations, privacy in quality tools Core audit outcomes:
• Confirm quality metrics and QC checklists are documented, consistent across teams, and communicated.
• Validate quality coverage across stages: input, in-process, and output checkpoints; CTQs defined per stage.
• Assess sampling methodology, check frequency alignment to volumes, and standardized scoring guidelines.
• Verify calibration routine OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Muntinlupa Axis One

Skill and Qualifications

• At least 7 to 8 years auditing skills/background; 5 years supervisory experience
• From known auditing firms - Good to have
• Preferably a CPA/CIA (Certified Internal Auditor) or with similar relevant certification/experience