Intake Coordinator

HHRG Services Inc.; Angeles; On-site; PHP 268,000 - 424,000; Full time

Job summary

HHRG Services Inc. is seeking a healthcare intake specialist to receive, review, and process patient referrals from approved sources, and to enter data accurately in designated systems.

You will verify documents, insurance eligibility, and authorizations; coordinate scheduling and onboarding; communicate with patients and providers; maintain HIPAA-compliant records and support process improvements.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in healthcare intake, referrals, scheduling, medical administration, or related roles preferred.
• Knowledge of medical terminology, healthcare documentation, and patient confidentiality.
• Proficient in EHR/CRM systems, Microsoft 365, and other office tools.
• Strong communication, organization, attention to detail, and follow-through.
• Ability to manage multiple referrals and deadlines accurately.

Responsibilities

• Receive, review, and process patient referrals from approved healthcare sources.
• Accurately enter and update patient and referral information in designated systems.
• Verify required documents, insurance eligibility, authorizations, and referral requirements.
• Follow up on missing information and track referrals through admission, enrollment, transfer, or closure.
• Communicate with patients, caregivers, providers, and internal teams regarding referral status and next steps.
• Schedule assessments, onboarding calls, and other required appointments.
• Prepare complete intake documentation and coordinate timely handoffs to appropriate teams.
• Escalate urgent referrals, eligibility issues, documentation gaps, and patient-safety concerns.
• Maintain accurate records while following HIPAA, company policies, and healthcare regulations.
• Support quality and process improvement initiatives.

Skills

Attention to detail

Communication

Organization

Follow-through

Team collaboration

Accountability

Service-oriented mindset

Education

High school diploma or equivalent

Associate degree or higher in related field

Tools

EHR/CRM systems

Microsoft 365

Job description

Job Responsibilities

• Receive, review, and process patient referrals from approved healthcare sources.

• Accurately enter and update patient and referral information in designated systems.

• Verify required documents, insurance eligibility, authorizations, and referral requirements.

• Follow up on missing information and track referrals through admission, enrollment, transfer, or closure.

• Communicate with patients, caregivers, providers, and internal teams regarding referral status and next steps.

• Schedule assessments, onboarding calls, and other required appointments.

• Prepare complete intake documentation and coordinate timely handoffs to appropriate teams.

• Escalate urgent referrals, eligibility issues, documentation gaps, and patient-safety concerns.

• Maintain accurate records while following HIPAA, company policies, and healthcare regulations.

• Support quality and process improvement initiatives.

Job Qualifications

• High school diploma or equivalent.

• At least 1 year of experience in healthcare intake, referrals, scheduling, medical administration, or related roles preferred.

• Knowledge of medical terminology, healthcare documentation, and patient confidentiality.

• Proficient in EHR/CRM systems, Microsoft 365, and other office tools.

• Strong communication, organization, attention to detail, and follow-through.

• Ability to manage multiple referrals and deadlines accurately.

Preferred Skills

• Associate degree or higher in a related field.

• Experience in home health, hospice, primary care, RPM, or healthcare operations.

• Experience with insurance eligibility and authorization.

• Bilingual communication skills.

• Experience with electronic referrals and patient onboarding systems.

Core Competencies

• Attention to detail

• Time management

• Team collaboration

• Accountability

• Service-oriented mindset