Insurance Voice CSR: Onsite, Growth & HMO Benefits

Gratitude Philippines; Manila; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

Paid training

HMO coverage

Career growth

Collaborative culture

Job summary

WNS Eastwood, Quezon City is urgently hiring Customer Service Representatives for our Insurance Voice Account. If you have at least 1 year of BPO voice experience, this is your chance to earn up to PHP 25,000 package with an onsite setup in Eastwood.

Role involves handling insurance-related inquiries via voice, delivering professional support, and achieving first-call resolution with high customer satisfaction. This is a full-time role with shifting schedule and paid training from Day 1.

Qualifications

• At least 1 year of BPO voice experience required.
• Good to excellent English communication skills.
• Willing to work onsite in Eastwood, Quezon City.

Responsibilities

• Handle insurance-related customer inquiries via voice support.
• Deliver outstanding customer service and professional support.
• Assist customers with account and policy-related concerns.
• Ensure first-call resolution and maintain high customer satisfaction.
• Meet performance, productivity, and quality targets.

Skills

English proficiency

Customer service

Communication skills

Education

Senior High School / 2nd Year College

Job description

WNS Eastwood, Quezon City is urgently hiring Customer Service Representatives for our Insurance Voice Account. If you have at least 1 year of BPO voice experience, this is your chance to earn up to PHP 25,000 package with an onsite setup in Eastwood.

Role involves handling insurance-related inquiries via voice, delivering professional support, and achieving first-call resolution with high customer satisfaction. This is a full-time role with shifting schedule and paid training from Day 1.