Responsible for the daily supervision, review, and approval of assigned junior staff tasks within its underwriting authority limits. Ensures all GUTS transactions are issued accurately, within company guidelines, and in a timely and consistent manner.
Duties and Responsibilities
Financial Management
- Provides underwriting administrative support to achieve the Department’s Revenue Target per year
- Contributes to the management of the Affinity’s loss ratio by strictly adhering to established underwriting guidelines and pricing standards when evaluating new and renewal insurance applications for complex risks and/or developing insurance products/solutions
- Ensures only the desired and profitable risks form part of the Affinity’s and Pioneer’s risk portfolio
Experience Management (Underwriting Support)
- Improves service delivery efficiency based on agreed SLA and ensures smooth operations of the group underwriting support team
- Communicates professionally with internal clients, clients, and colleagues, and seeks guidance on simple issues to deliver consistent positive partnerships
Process Management
- Fulfills processes and activities consistently according to agreed-upon quality standards and turnaround time, including:
- Proposal Preparation
- Policy and Endorsement Installation
- Experience Refund
- Business Renewal
Data Management
- Follows data and document management standards and procedures to ensure accuracy and completeness
- Provides accurate data and completes assigned reports according to specifications while observing SLA and data/document management requirements
A Bit About You
- Candidate must be a graduate of a bachelor’s degree course, preferably in Business Management, Political Science, or Business Administration
- At least 1–2 years’ experience in administration, preferably from insurance or HMO industry
- Proficient in the use of MS Office (Excel)
What We Need
- Keen attention to detail
- Proactive initiative
- Collaborative, agile, and resourceful
- Good communication and interpersonal skills
- Excellent attention to detail and results-oriented
- Ability to work with minimum supervision