Insurance Operations Team Manager (Life & Disability)

Aitomic Jobs; Taguig; Hybrid; PHP 1,339,000 - 1,786,000; Full time

Job summary

Sutherland in Taguig City is seeking an Insurance Operations Team Manager (Life & Disability) to lead a high-performing on-site team, drive operational excellence, and deliver exceptional customer experiences for a major life and disability insurance program.

The role focuses on coaching, performance management, and process improvements across STD/LTD/FMLA and related processes, with strong client-facing collaboration and data-driven decision-making.

Qualifications

• Bachelor's degree in any field preferred, but not required.
• At least 3 years of experience as a Team Manager or Operations Leader in a contact center environment.
• At least 3 years of experience supporting Life Insurance and/or Disability Insurance accounts.
• At least 3 years of experience in an Inbound Contact Center environment.
• Strong understanding of Life Insurance, Disability Claims, STD, LTD, FMLA, and related insurance processes.
• Proven ability to coach, develop, and lead high-performing teams.
• Strong stakeholder management and client-facing communication skills.
• Excellent problem-solving, decision-making, and conflict-resolution abilities.

Responsibilities

• Lead, mentor, and motivate a team to achieve operational, quality, and client performance objectives.
• Build strong relationships with clients, stakeholders, and team members to ensure goals are met.
• Analyze operational data, identify trends, and develop action plans to improve productivity and customer satisfaction.
• Coach team members through regular feedback and career development initiatives.
• Ensure adherence to procedures, compliance, and client standards.
• Collaborate with cross-functional teams to implement process improvements.

Skills

Team management

Operations leadership

Stakeholder management

Client-facing communication

Life/Disability insurance knowledge

MS Office

Education

Bachelor's degree

Tools

Excel

PowerPoint

Outlook

Job description

Short Summary

Insurance Operations Team Manager (Life & Disability) with Sutherland. Lead. Inspire. Transform. Are you an experienced insurance operations leader looking to take the next step in your career? Join Sutherland as a Team Manager – Life & Disability Insurance and play a pivotal role in driving operational excellence, coaching high-performing teams, and delivering exceptional customer experiences for a leading insurance…

Key Details

• Position / opportunity: Insurance Operations Team Manager (Life & Disability)


• Organization: Sutherland


• Country / coverage: Philippines


• Location: Taguig, NCR, Philippines


• Work arrangement: On-site


• Opportunity type: Jobs


• Sector: Health


• Compensation: Not specified


• Duration: Not specified


• Start date: 2026-09-25


• Application deadline: Not specified

Description

Lead. Inspire. Transform. Are you an experienced insurance operations leader looking to take the next step in your career? Join Sutherland as a Team Manager – Life & Disability Insurance and play a pivotal role in driving operational excellence, coaching high-performing teams, and delivering exceptional customer experiences for a leading insurance program. This is an exciting opportunity for leaders who thrive in a fast-paced environment, enjoy solving complex business challenges, and are passionate about developing talent while improving operational performance. What You'll Do Lead, mentor, and motivate a team to consistently achieve operational, quality, and client performance objectives. Build strong relationships with clients, stakeholders, and team members to ensure business goals and service expectations are met. Analyze operational data, identify trends, and develop action plans that drive productivity, quality, and customer satisfaction. Coach team members through regular feedback, performance management, and career development initiatives. Identify training and development opportunities to strengthen team capability and improve overall performance. Serve as a subject matter expert on Life and Disability Insurance processes, including: Short-Term Disability (STD) Long-Term Disability (LTD) Family and Medical Leave Act (FMLA) State Leave Programs Medical and insurance-related terminology Ensure adherence to operational procedures, compliance requirements, and established client standards. Collaborate with cross-functional teams and business leaders to implement process improvements and operational initiatives. Create a culture of accountability, engagement, continuous improvement, and customer-centricity. What We're Looking For Bachelor's Degree in any field preferred, but not required. At least 3 years of experience as a Team Manager or Operations Leader in a contact center environment. At least 3 years of experience supporting Life Insurance and/or Disability Insurance accounts. At least 3 years of experience in an Inbound Contact Center environment. Strong understanding of Life Insurance, Disability Claims, STD, LTD, FMLA, and related insurance processes. Proven ability to analyze performance metrics, identify opportunities, and implement effective solutions. Demonstrated success in coaching, developing, and leading high-performing teams. Strong stakeholder management and client-facing communication skills. Excellent problem-solving, decision-making, and conflict-resolution abilities. Strong organizational, multitasking, and time-management skills. Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Outlook. Willingness to work onsite in Taguig City . Why Join Sutherland? Join a global organization with a strong track record of innovation and growth. Lead a high-impact insurance operations team supporting critical customer needs. Work alongside industry professionals in a collaborative and performance-driven environment. Enjoy opportunities for leadership development, career advancement, and continuous learning. Be part of a company that values innovation, accountability, and employee success. If you're a results-driven leader with a strong background in Life or Disability Insurance and a passion for developing people, we'd love to hear from you. Apply today and help shape exceptional customer experiences with Sutherland.

Responsibilities

• Are you an experienced insurance operations leader looking to take the next step in your career?


• Join Sutherland as a Team Manager – Life & Disability Insurance and play a pivotal role in driving operational excellence, coaching high-performing teams, and delivering exceptional customer experiences for a leading insurance program.


• This is an exciting opportunity for leaders who thrive in a fast-paced environment, enjoy solving complex business challenges, and are passionate about developing talent while improving operational performance.


• What You'll Do Lead, mentor, and motivate a team to consistently achieve operational, quality, and client performance objectives.


• Build strong relationships with clients, stakeholders, and team members to ensure business goals and service expectations are met.


• Analyze operational data, identify trends, and develop action plans that drive productivity, quality, and customer satisfaction.

Requirements / Eligibility

• , and established client standards.


• Collaborate with cross-functional teams and business leaders to implement process improvements and operational initiatives.


• Create a culture of accountability, engagement, continuous improvement, and customer-centricity.


• What We're Looking For Bachelor's Degree in any field preferred, but not required.


• At least 3 years of experience as a Team Manager or Operations Leader in a contact center environment.