Insurance CSR: Customer Care Pro with 35K Sign-On

StaffSmart Outsourcing; Quezon City; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

StaffSmart Outsourcing is seeking a Customer Service Representative (Insurance) to join our team in San Lazaro, Manila and UP Technohub, Quezon City. This full-time role centers on delivering expert customer support to insurance clients, serving as the first point of contact for inquiries, and ensuring satisfaction.

A 35K sign-on bonus is offered to the right candidate. Your responsibilities include handling calls and emails, providing product information, processing policy inquiries, payments,

Qualifications

• High school diploma or equivalent
• Proven customer service experience in call center/insurance
• Excellent verbal and written communication
• Strong listening and empathy skills
• Ability to multitask and handle multiple inquiries
• Proficiency with computer systems and databases
• Problem-solving with practical solutions
• Calm and professional under pressure
• Attention to data accuracy and documentation
• Willingness to learn new products and procedures

Responsibilities

• Handle incoming calls and emails addressing insurance inquiries
• Provide information about insurance products, policies and claims
• Process policy enquiries, payments and updates
• Resolve complaints to achieve high customer satisfaction
• Document interactions accurately in the database
• Follow protocols and quality standards
• Identify cross-sell opportunities
• Collaborate with teams to resolve issues
• Meet targets for call handling, first contact resolution, satisfaction
• Stay updated on product knowledge and procedures

Skills

Customer service experience

Insurance knowledge

Communication skills

Multitasking

Data entry

Education

High school diploma

Tools

CRM systems

Job description

StaffSmart Outsourcing is seeking a Customer Service Representative (Insurance) to join our team in San Lazaro, Manila and UP Technohub, Quezon City. This full-time role centers on delivering expert customer support to insurance clients, serving as the first point of contact for inquiries, and ensuring satisfaction.

A 35K sign-on bonus is offered to the right candidate. Your responsibilities include handling calls and emails, providing product information, processing policy inquiries, payments,