Install Bridge Line Associate

NCR Atleos; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

NCR Atleos, a leader in expanding financial access, seeks an Install Bridge Line Associate to coordinate installation activities, manage schedules, and update project status. The role involves collaboration with project teams, field technicians, and customers to ensure on-time delivery of equipment and services.

The position requires a bachelor’s degree or related experience, strong communication, and the ability to work in a fast-paced environment with attention to detail and urgency.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Proven ability to communicate clearly in writing and verbally.
• Experience with project coordination and scheduling is a plus.
• Ability to work in a fast-paced, multi-tasking environment with accuracy.
• Strong time management and organizational skills.

Responsibilities

• Coordinate installation activities and scheduling with technicians and project managers.
• Update rollout and installation status in the tracking tools.
• Identify risks and escalate issues to keep on-time delivery.
• Maintain clear communications with internal teams and customers.
• Assist in process improvements and documentation.

Skills

Communication skills

Customer-focused

Time management

Multi-tasking

Urgency & issue resolution

Teamwork

Detail-oriented

Problem solving

Adaptability

Proactive follow-through

Education

Bachelor’s degree in Business or related field

Tools

Oracle ESM

Microsoft Office (Access, Excel, Word, Outlook)

PSA System

Quickbase

SOM Tool

Job description

About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Job Posting TitleInstall Bridge Line AssociateJob ProfileCSS-07-005 - Installation AssociateJob Description SummaryThe Install Bridge Line Associate is a significant contributor in the services deployment and installation delivery of NCR, customer procured and third-party products and services for NCR’s customers in the United States. Other services include (but are not limited to) upgrades to equipment, redeployments, service assumption, FRO’s, and site preparation services. The Install Bridge Line Associate provides daily project coordination and is a key member of the NCR project team responsible for obtaining technician’s installation progress to ensure successful delivery of equipment and installation of the contracted services (internally and externally). The Install Bridge Line Associate utilizes defined processes and tools to ensure that each customer site/project is delivered and installed on time; and is complete to meet the customer’s expectations and in accordance with the documented scope of work.Key Areas of ResponsibilityInstall Coordination and SchedulingMonitors daily scheduled installation activities and provides 2-hour status updates by making calls or receiving calls from technicians.Create installation scheduling requests and ensure that all customer installation/deployment activity is scheduled and completed to the customer’s satisfaction and per SOW.Coordinates with project managers and installation coordinators to obtain necessary site information and details to schedule installation activities and technician returns timelyWorks with field service resources and scheduling team counterparts to ensure and confirm technician’s schedule.Collaborates with other Bridge Line Associates in monitoring site assignments, tool updates, task creation and updates, and other essential functionsResponsible for updating Quickbase (or similar) database with equipment and services data.Ensure that the requested site level activities are scheduled within standard process time framesCoordinate with other vendors as needed for delivery of equipment or services.Escalate issues with maintaining the rollout schedule, as needed, and manage to closure.Project ManagementDevelop and assist in the creation and ongoing management of the rollout schedule.Update, track, and adjust the rollout schedule on a timely basis.Identify installation risks, escalate, and implement risk mitigation strategies.Recognize, document, and implement process/project improvementsCommunicationsEstablishes and maintains communications with project team, field engineers, and territory managers. A project team may include representatives of the customer, sales, BU, Project Management, Staging, Service Account Management, CS and any third-party partner(s).Participates in any meetings with key team members to review necessary feedback, tasks, action items and lessons learned.Provide updates to the project status via Quickbase applicationWork Environment:Night shift (starting around 8PM local time) to accommodate 24 X 7 operations (flexibility required dependent on projects).Involves prolonged periods of PC and telephone usage in a fast-paced environment.Is accountable for continuously receiving and handling high volumes of work orders.Works in a team environment; interacts with multiple internal and external customersBasic RequirementsBachelor’s Degree in Business or related education/experience.PC proficient (Microsoft Windows, Internet Explorer and Microsoft Office including Excel, Word, PowerPoint, Outlook)Can work with minimum supervisionCustomer-FocusedExcellent written and verbal communication skillsBasic Project Management knowledgeBasic Conflict Management and Negotiation skillsAbility to work in a fast-paced, multi-tasking environmentGood time management and organizational skillsProven ability to identify and resolve issues with a sense of urgencyDetail-orientedDemonstrates sense of urgencyAbility to work as part of a team or independently2 - 4 years of work-related experiencePreferred RequirementsExperience with NCR toolsOracle ESMicrosoft Office (Access, Excel, Word, Outlook, etc.)PSA SystemQuickbaseSOM ToolCustomer tools/applications as requiredExperience in the Financial, Retail, Telecomm, or Entertainment IndustriesWilling to work non-standard business hours as required by projectsStatement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.EEO StatementNCR is an equal opportunity employer. It is NCR's policy to hire, train, promote and pay associates based on their job-related qualifications, ability and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, physical or mental disability, sexual orientation or veteran status.Offers of employment are conditional upon passage of screening criteria applicable to the job.EEO StatementNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.