Inside Sales and Customer Success Specialist

SCALABLE OS CORP.; Metro Manila; Remote; PHP 400,000 - 600,000; Full time

Job summary

A technology solutions provider is looking for an Inside Sales and Customer Success Specialist to drive sales and manage vendor relationships. This role involves preparing quotes, managing the RFP process, and delivering excellent customer service. Ideal candidates will have 3+ years of experience in inside sales, strong communication skills, and familiarity with IT products. This position is work-from-home with a permanent night shift schedule.

Qualifications

• 3+ years of experience in inside sales, preferably in IT or Managed Services.
• Strong understanding of IT products and services.
• Experience with PSA/RMM/EDR/MDR preferred.

Responsibilities

• Assist the sales team in identifying and qualifying leads.
• Develop and maintain understanding of the company's products.
• Manage the RFP process from start to finish.

Skills

Account management

Inside sales experience

Excellent communication skills

Negotiation skills

IT product knowledge

Tools

HubSpot

Salesforce

Job description

SUMMARY

The Inside Sales and Customer Success Specialist will play a crucial role in driving sales and managing relationships with vendor partners. This individual will be responsible for creating quotes, submitting RFPs, and ensuring a seamless sales process. The ideal candidate will have a strong understanding of the IT VAR and Managed Services industry, excellent communication skills, and the ability to manage multiple tasks efficiently.

JOB RESPONSIBILITIES

Sales Support:

• Assist the sales team in identifying and qualifying leads.

• Develop and maintain a thorough understanding of the company's products and services.

• Provide product information and support to potential and existing customers.

Vendor Partner Relationship Management:

• Establish and maintain strong relationships with vendor partners.

• Coordinate with vendors to obtain pricing, product information, and support.

• Negotiate terms and conditions with vendors to ensure favorable agreements.

Quote Creation:

• Prepare and deliver accurate and timely quotes to customers.

• Collaborate with the sales team and vendors to ensure quotes meet customer requirements.

• Track and follow up on quotes to convert them into sales.

RFP Submission:

• Manage the RFP process from start to finish, including gathering requirements, coordinating with internal teams, and submitting proposals.

• Ensure all RFPs are completed accurately and submitted on time.

• Follow up on submitted RFPs to address any questions or concerns from potential clients.

Customer Relationship Management:

• Maintain and update customer records in the CRM system.

• Provide excellent customer service by addressing inquiries and resolving issues promptly.

• Build and nurture long-term relationships with customers to drive repeat business.

• Conduct regular account reviews and technology check-ins to ensure customer satisfaction and identify opportunities for improvement or additional services.

• Work closely with technical teams to oversee onboarding, deployment, and ongoing support, ensuring a seamless customer experience.

• Proactively address any issues or discrepancies between what was sold and what is delivered, advocating for the customer internally.

Reporting and Analysis:

• Track sales activities and provide regular reports to management.

• Analyze sales data to identify trends and opportunities for improvement.

• Assist in the development of sales strategies and plans.

QUALIFICATIONS

• Strong experience in account management

• 3+ years of experience in inside sales, preferably in the IT, VAR or Managed Services industry.

• Strong understanding of IT products and services.

• Excellent communication and negotiation skills.

• The ideal candidate would have experience with PSA/RMM/EDR/MDR

• Strong and confident communicator comfortable engaging with C-level
  executives.

• Excellent written communication skills; ability to craft persuasive emails and
  outreach messages.

• Experience with CRM platforms such as HubSpot and Salesforce.

• Ability to influence stakeholders, communicate urgency, and drive issues to
  closure.

• Strong interpersonal skills with a collaborative, team-first attitude.

• Self-motivated, driven, with a dynamic and professional demeanor.

• Detail-oriented with the ability to track and forecast lead generation goals
  accurately
  

JOB REQUIREMENTS

• Should be willing to accept a long-term work-from-home arrangement.

• Should be amenable to a permanent night shift schedule.