Infrastructure Support Senior Engineer

TP ICAP Group; Manila; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

TP ICAP Group in Manila is seeking an Infrastructure Support Senior Engineer to provide technical expertise within Production and Cloud Services, ensuring stability, performance, and operational excellence of core services across on-premises and cloud environments.

You will lead incident resolution, capacity planning, automation initiatives, and changes following ITIL governance, while mentoring junior engineers and collaborating with cross-functional teams.

Qualifications

• Proven experience supporting enterprise infrastructure environments.
• Strong Windows Server admin including AD, GPO, DNS/DHCP, and PowerShell.
• Strong Linux administration (RHEL/SLES) and scripting (Bash).
• Experience with VMware vSphere/ESXi, storage, backup, and DR.
• Experience with cloud platforms AWS and/or Azure.
• Proficient in Python, PowerShell, and Bash scripting.
• Familiar with ITIL change and incident management.

Responsibilities

• Provide advanced operational support across multiple platforms, ensuring availability and performance.
• Lead troubleshooting and root‑cause analysis for complex incidents and performance issues.
• Establish / maintain best practices, processes and procedures including observability and infrastructure management solutions.
• Perform capacity planning, performance testing, and proactive health assessments.
• Ensure changes follow governance, documentation, and best‑practice standards.
• Collaborate with cross‑functional engineering, project, and application teams.
• Contribute to disaster recovery planning, testing, and documentation.
• Identify and drive continuous improvement initiatives within operations.
• Act as a senior escalation point and mentor junior engineers.

Skills

Enterprise infrastructure

Windows Server administration

Active Directory

Group Policy

DNS/DHCP

Certificate Services

File and Print Services

Windows Clustering

PowerShell automation

Linux administration

RHEL

SLES

Storage administration

Backup & Recovery

Disaster recovery

AWS/Azure

Python

Bash

Observability platforms

ITIL processes

Education

RHCSA

RHCE

Microsoft Windows Server / Azure certifications

Tools

Ansible

Terraform

Kubernetes

Docker

Job description

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure.

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

Infrastructure Support Senior Engineer is responsible for providing technical expertise and support within the Infrastructure Production and Cloud Services team, supporting the core infrastructure capabilities within TP ICAP’s on premise and cloud environments. The role ensures stability, performance, and operational excellence of core services while driving improvements, automation, and adherence to best practices. Operating as a senior technical point of escalation, the engineer contributes to incident resolution, capacity planning, system enhancements, and seamless delivery of new solutions into production.

Role Responsibilities

• Provide advanced operational support across multiple platforms, ensuring availability and performance.
• Lead troubleshooting and root‑cause analysis for complex incidents and performance issues.
• Establish / maintain best practices, processes and procedures to underpin the operations of the business, including appropriate observability and infrastructure management solutions.
• Perform capacity planning, performance testing, and proactive health assessments.
• Ensure all changes follow governance, documentation, and best‑practice standards.
• Collaborate closely with cross‑functional engineering, project, and application teams.
• Contribute to disaster recovery planning, testing, and documentation.
• Identify and drive continuous improvement initiatives within operations.
• Act as a senior escalation point within the operations team, guiding junior engineers when required.

Experience / Competences

Essential

• Strong experience supporting enterprise infrastructure environments.
• Strong administration experience with Microsoft Windows Server (2016/2019/2022) including:
  • Active Directory
  • Group Policy
  • DNS / DHCP
  • Certificate Services
  • File and Print Services
  • Windows Clustering
  • PowerShell automation
• Strong administration experience with Linux operating systems including:
  • Red Hat Enterprise Linux (RHEL)
  • SUSE Linux Enterprise Server (SLES)
  • User, storage and filesystem administration
  • Package and patch management
  • System performance analysis and troubleshooting
  • Linux security hardening
  • Shell scripting (Bash)
• Experience managing and supporting:
  • VMware vSphere and ESXi
  • Enterprise storage platforms
  • Backup and recovery solutions
  • Disaster recovery environments
  • Experience supporting cloud platforms such as AWS and/or Azure.
• Strong scripting and automation skills using:
  • PowerShell
  • Bash
  • Python
• Experience with infrastructure monitoring and observability platforms.
• Strong troubleshooting and problem-solving skills across Windows, Linux, virtualisation, storage, networking and cloud technologies.
• Experience working within ITIL-based operational and change management processes.

Desired

• Red Hat Certified System Administrator (RHCSA) or RHCE certification.
• Microsoft Certified Windows Server or Azure certifications.
• Experience with Ansible, Terraform or Infrastructure as Code tooling.
• Experience with Kubernetes, Docker and container platforms.
• Familiarity with enterprise security tooling, vulnerability management and compliance frameworks.
• Experience contributing to infrastructure transformation or optimisation programmes.
• Awareness of security and compliance practices within database estates.
• Experience working in financial services or other regulated environments.
• Knowledge of configuration management or Infrastructure‑as‑Code tools.
• Ability to mentor and support junior team members.

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

Philippines - Ecoprime Building - Taguig City