Infrastructure Operations Analyst

Vestas Services Philippines Inc.; Pasay; On-site; PHP 400,000 - 800,000; Full time

Job summary

Vestas Services Philippines Inc. is seeking a Monitoring Specialist for the Infrastructure Operations Center (IOC) to support hybrid platform monitoring, enhance IT availability and drive automation across compute and cloud platforms.

The role covers 24/7 operations, 2nd level support for IaaS/PaaS in Azure, SQL/IIS, Grafana, Kubernetes and Dynatrace, and collaboration with DevOps teams to build and run monitoring workflows. Documentation and cross-team coordination are key.

Qualifications

• Experience with Microsoft Azure IaaS and PaaS (Managed SQL, Web Apps, etc.).
• Knowledge of SQL administration and IIS; familiarity with Grafana, Kubernetes and Dynatrace.
• Experience with ServiceNow ticketing.
• Documentation and coordination skills.

Responsibilities

• Performing daily system activities in a 24/7 operations team.
• 2nd level support for infrastructure-related issues (IaaS/PaaS).
• Troubleshooting system interruptions and maintenance planning.
• Assist DevOps teams in monitoring and troubleshooting tasks.

Skills

24/7 monitoring

Automation mindset

DevOps collaboration

Strong communication

Open to learning

Incident/Problem/Request management

Tools

Microsoft Azure

SQL administration

IIS administration

Grafana

Kubernetes

Dynatrace

ServiceNow

Linux

Windows

Job description

The Infrastructure Operations Center (IOC) Product Team is a group responsible for the hybrid platform monitoring function; we will see both increased IT availability and increased process automation. The main benefit is to have control over this vital part of/for Vestas and work with continuous improvement within IT Automation. The Monitoring function (IOC) is critical in Vestas going forward when it comes to platform and eventually Application monitoring.

Strategic goal supported:

• Quality - by reacting faster on errors/Alerts for Vestas-Scalability - by standardization and automating the monitoring processes, to accelerate time to execution
• Higher end user experience - by faster resolution time

The outcome will be:

• Increased reaction patterns/models and decreased risks exposure handling Incidents and events
• Faster onboarding of new tools and processes by better use of automation
• Assist smaller DevOps/Application teams cover 24/7 monitoring and basic troubleshooting.
• Monitoring infrastructure components on-premises and in cloud

Digital Solutions > Security & Technology Platforms > Compute & Cloud Platforms

Responsibilities:

• Performing daily system activities. Jointly with a team that provides 24/7 operational services
• 2nd level support for issues related to infrastructure including IaaS and PaaS componentsPerforms system checks and basic maintenance plansTroubleshoots system operating problems and determine the cause of system interruptions
• Eventually Assist DevOps/Application Teams creating and handling monitoring and troubleshooting tasks.
• Assist in coordination and resolution of problems.
• Create document procedures and operational workflows
• Linux Operative System experience (with Windows experience)

Qualifications:

• Experience in Microsoft Azure working with IaaS and PaaS in Microsoft Azure such as Managed SQL webapps etc.
• Knowledge in SQL administration and IIS administration; knowledge in Grafana, Kubernetes, and Dynatrace; thorough experience with the ability to incorporate the information onto a software program used in the fabrication
• Knowledge/Experience on Service Now Ticketing Platform
• Documentation and administration/coordination skills

Competencies:

• Experience in 24/7 monitoring setup and basic trouble shooting
• Knowledge in Incident/Request Management and Problem ManagementAutomation mindsetConfident in engaging with other teams in joint problem solving
• Collaborative with good communication skills
• Experience from working in DevOps organizations
• Open to learning and building new skills

What we offer:

Resolution of technical incidents and problems, monitoring and change capacity. Direct operational role with responsibility for routine tasks and operational excellence. Big opportunity to develop hybrid cloud infrastructure skills and build on your career.

Our commitment to a fair hiring

At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 200 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 39,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.