Infrastructure Engineer (L2/L3) – Wintel, VMware & Cloud

IT by Design Philippines Inc.

Taguig

On-site

PHP 500,000 - 800,000

Full time

2 days ago

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Benefits offered by this job

HMO coverage Day 1

Pet insurance Day 1

Group life insurance Day 1

Night shift differential 10%

Holiday premium pay

SSS/PhilHealth/Pag-IBIG benefits

Annual performance review and bonus

13th month pay

Subsidized meals & free coffee/snacks

Shuttle Service

Service Incentive Leaves

Quarterly rewards and recognition

Job summary

IT by Design Philippines Inc. is seeking an experienced L2/L3 Infrastructure Engineer to join our MSP team, supporting multiple client environments with a focus on Windows Server, virtualization, and hybrid cloud technologies to ensure stable, secure IT operations.

You will troubleshoot incidents, automate tasks with PowerShell, and collaborate with technical teams to meet SLAs. On-site work in BGC, Taguig City; night shift may be required.

Qualifications

Must have proven MSP experience and manage multiple client environments.
Strong Windows Server administration including AD DS, DNS, DHCP, DFS, and file/print.
Hands-on virtualization expertise with VMware vSphere/ESXi and/or Hyper-V.
Experience with SAN/enterprise storage (Dell EMC, HPE, NetApp).
Proficient in PowerShell scripting for automation.
Familiarity with ITIL-based incident management.

Responsibilities

Administer, maintain, and troubleshoot Windows Server environments.
Manage and support VMware vSphere/ESXi and/or Microsoft Hyper-V virtualization environments.
Perform server administration, monitoring, patching, maintenance, and performance troubleshooting.
Support SAN and enterprise storage environments, including iSCSI, Fibre Channel, Dell EMC, HPE, and NetApp technologies.
Troubleshoot physical server hardware, including Dell PowerEdge, HPE ProLiant, and blade servers using iDRAC/iLO management tools.
Perform infrastructure troubleshooting involving VLANs, subnetting, DNS, and basic firewall configurations.
Support Microsoft Azure and/or AWS infrastructure, including virtual machines, storage, networking, and backup services.
Develop and maintain PowerShell scripts to automate routine administrative tasks.
Manage infrastructure incidents in accordance with ITIL processes, ensuring accurate ticket documentation, timely resolution, and appropriate escalation.
Collaborate with technical teams and stakeholders to maintain service quality and meet client service-level agreements (SLAs).

Skills

MSP environment experience

Windows Server admin

ITIL/service management

Analytical troubleshooting

Documentation & communication

Tools

VMware vSphere/ESXi

Microsoft Hyper-V

Dell EMC storage

HPE storage

NetApp storage

iDRAC

iLO

PowerShell scripting

Job description

About the role

We are looking for an experienced L2/L3 Infrastructure Engineer to join our team and provide advanced infrastructure support across multiple client environments. The ideal candidate has a strong background in Windows Server administration, virtualization, enterprise storage, and hybrid cloud technologies. You will be responsible for troubleshooting complex infrastructure incidents, maintaining server environments, supporting virtualization platforms, and ensuring the stability, availability, and security of client IT infrastructure.

Key responsibilities

Administer, maintain, and troubleshoot Windows Server environments, including Active Directory Domain Services (AD DS), DNS, DHCP, DFS, and file and print services.
Manage and support VMware vSphere/ESXi and/or Microsoft Hyper-V virtualization environments.
Perform server administration, monitoring, patching, maintenance, and performance troubleshooting.
Support SAN and enterprise storage environments, including iSCSI, Fibre Channel, Dell EMC, HPE, and NetApp technologies.
Troubleshoot physical server hardware, including Dell PowerEdge, HPE ProLiant, and blade servers using iDRAC/iLO management tools.
Perform infrastructure troubleshooting involving VLANs, subnetting, DNS, and basic firewall configurations.
Support Microsoft Azure and/or AWS infrastructure, including virtual machines, storage, networking, and backup services.
Develop and maintain PowerShell scripts to automate routine administrative tasks.
Manage infrastructure incidents in accordance with ITIL processes, ensuring accurate ticket documentation, timely resolution, and appropriate escalation.
Collaborate with technical teams and stakeholders to maintain service quality and meet client service-level agreements (SLAs).

About you

Proven experience in an MSP or managed services environment, supporting multiple client environments simultaneously.
Strong hands-on experience in Windows Server administration, including AD DS, DNS, DHCP, DFS, and file/print services.
Practical experience with VMware vSphere/ESXi and/or Microsoft Hyper-V.
Experience with SAN and enterprise storage technologies, such as iSCSI, Fibre Channel, Dell EMC, HPE, or NetApp.
Experience supporting physical servers, including Dell PowerEdge, HPE ProLiant, blade servers, iDRAC, and/or iLO.
Good understanding of networking fundamentals, including VLANs, subnetting, DNS, and basic firewall troubleshooting.
Working knowledge of Microsoft Azure and/or AWS infrastructure services, including virtual machines, storage, networking, and backups.
Hands-on PowerShell scripting experience for administration and automation.
Experience handling infrastructure incidents in an ITIL-based service management environment.
Strong analytical, troubleshooting, documentation, and communication skills.
Amenable to work onsite (BGC, Taguig City, Nightshift)