Infrastructure Delivery & Resilience Lead

JG Summit Holdings Inc.; Pasig; Hybrid; PHP 1,800,000 - 3,000,000; Full time

Job summary

JG Summit Holdings Inc. seeks a Delivery Services Manager for Infrastructure Operations who will also serve as Disaster Recovery Manager. Lead delivery, performance, and resilience of IT infrastructure, spanning on-premise and cloud, while ensuring reliable day-to-day operations and DR readiness.

You will drive service excellence, governance, and operational resiliency across hybrid environments, coordinating with MSPs, internal teams, and executives.

Qualifications

• Experience in leading infrastructure operations and service delivery management.
• Proven disaster recovery and business continuity planning expertise.
• Familiarity with ITIL practices and service management frameworks.
• Experience managing MSPs and cross-functional IT teams.
• Knowledge of hybrid on-prem and cloud environments.
• Strong governance, SLAs, and performance metrics with executive visibility.
• Ability to lead under pressure and communicate with stakeholders.

Responsibilities

• Lead end-to-end infrastructure operations across network, compute, storage, cloud, and platforms.
• Ensure services meet SLAs, KPIs, and business expectations.
• Govern MSPs and internal IT teams to deliver reliable services.
• Drive incident, problem, and change management in coordination with ITSM.
• Oversee capacity planning, performance optimization, and availability.
• Establish service reporting, dashboards, and executive updates.
• Own and maintain DR strategy, policies, and framework.
• Define RTOs/RPOs and coordinate DR drills and failover testing.
• Collaborate with applications, infrastructure, and business teams for DR readiness.
• Identify risks and drive improvements to strengthen resiliency.
• Engage leadership with performance, risks, and recovery insights.

Skills

Infrastructure Operations

Service Delivery Management

Disaster Recovery Planning

Business Continuity Planning

ITIL Practices

MSP & cross-functional management

Hybrid environments

Governance & SLAs

Executive reporting

Stakeholder communication

Education

ITIL v4 Certification

CBCP or ISO 22301 Certification

Job description

JG Summit Holdings Inc. seeks a Delivery Services Manager for Infrastructure Operations who will also serve as Disaster Recovery Manager. Lead delivery, performance, and resilience of IT infrastructure, spanning on-premise and cloud, while ensuring reliable day-to-day operations and DR readiness.

You will drive service excellence, governance, and operational resiliency across hybrid environments, coordinating with MSPs, internal teams, and executives.