Information Technology Risk Officer Centris QC

TASQ Staffing Solutions; Quezon City; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

TASQ Staffing Solutions in QC is seeking a Risk Officer to establish and monitor risk controls across multiple lines of business. You will identify, assess, and report risks, and support remediation plans to safeguard client operations.

The role requires a bachelor's degree and 5–6 years of relevant risk experience in BPO/Shared Services. Proficiency in Excel and PowerPoint, strong cross-cultural awareness, and decisive judgment are essential.

Qualifications

• Bachelor's degree required.
• Strong understanding of risk management controls.
• 5–6 years of risk officer experience in BPO/shared services.
• Excellent influencing and interpersonal skills.
• Proficiency in Excel and PowerPoint.
• Strong cross-cultural awareness and sensitivity.
• Experience in compliance and security activities preferred.
• Analytical and creative problem-solving abilities; propose alternatives when procedures are missing.
• Decisive with sound judgment.
• Good understanding of operations and quality processes.

Responsibilities

• Identify, assess, measure, manage, and report risks across functions.
• Provide oversight of control measures across multiple lines of business.
• Implement and monitor controls to ensure contractual risk compliance and operational effectiveness.
• Investigate security incidents and support related investigations as needed.
• Build and maintain relationships with risk stakeholders in customer organizations.
• Demonstrate commitment to continuous personal development and risk framework guidance.
• Serve as a reference for the risk management framework and risk profile guidance.
• Enforce policies to meet ISO 27001 and other applicable standards.
• Maintain knowledge of data privacy regs (PCI-DSS, SSAE, HIPAA).
• Participate in location crisis-management forums and inform delivery leaders of risks.

Skills

Risk management

Interpersonal skills

Analytical thinking

Creative problem-solving

Influencing

Cross-cultural awareness

Education

Bachelor's degree

Tools

Excel

PowerPoint

Job description

Job Description:

Work Setup: Onsite

Location: Centris, QC

Schedule: UK TIME / PH MID-SHIFT SCHEDULE

Qualifications:

• Bachelor's degree
• Strong understanding of risk management controls.
• At least 5 to 6 years of relevant work experience as a Risk Officer within the BPO/Shared Services industry.
• Excellent influencing and interpersonal skills.
• Proficient in Excel and PowerPoint.
• Demonstrates strong cross-cultural awareness and sensitivity.
• Prior experience in compliance and security-related activities is preferred.
• Strong analytical and creative problem-solving abilities, with the capability to identify alternatives when established procedures do not exist.
• Decisive, with the ability to consistently make sound judgments.
• Good understanding of and hands-on experience in operations and quality processes.

Roles and Responsibilities:

• Ensure that policies, processes, and standards are effectively established to identify, assess, measure, manage, and report risks, including systemic operational risks. This includes supporting the development and timely execution of robust remedial action plans.
• Provide oversight and ensure consistent implementation of control measures across multiple lines of business.
• Implement and monitor controls to ensure compliance with all contractual risk related requirements and maintain operational effectiveness.
• Investigate security incidents and support Ombuds related investigations, as needed.
• Build, develop and maintain strong working relationships with key stakeholders within customer organizations, particularly those involved in risk functions.
• Demonstrate commitment to continuous personal development and skill enhancement.
• Serve as a key point of reference for the risk management framework and business risk profile, providing guidance and decisions where appropriate.
• Enforce policies and procedures necessary to meet ISO 27001 requirements, as well as other applicable standards, for existing accounts and proposed solutions for new business.
• Maintain a strong understanding of data privacy regulations and controls, including PCI-DSS, SSAE and HIPAA.
• Actively participate in location crisis-management forums to update delivery leaders on ongoing situations, stay informed on evolving events, and highlight relevant risks as needed
• Align with the strategic risk-management and operational-efficiency priorities defined by the Practice Head, ensuring cohesive execution at the location level.

Requirements: