JOB SUMMARY
The QA Manager isresponsible for enterprise-level quality governance, testing standards, andrelease assurance across all IT initiatives. The role ensures quality risks areproactively identified and mitigated prior to production deployment. The role is responsible for managing the QA Team and the end-to-endprocess of software testing from different platforms. The role is expected to plan,implement, and manage varying forms of Software Quality Analysis and Testing toand from different platforms, applications, and / or environments.
The Primary Focus of the QualityAssurance Unit Head are Enterprise-Level Quality Standards, Risk Control, andQA Capability.
Specific areas ofresponsibility are Quality Accountability and Governance, Portfolio-LevelOversight, People and Capability Management, Stakeholder and ExecutiveInterface, and Strategic Planning.
PRINCIPAL DUTIES AND RESPONSIBILITIES
PRINCIPAL DUTIES & RESPONSIBILITIES
Key activities and decision-making areas
TYPICAL TARGETS & MEASURES
- 1. QA Governance Framework
- Define testing standards,entry/exit criteria, defect severity classification, and release gatingcontrols.
- Audit compliance
- Release quality index
- 2. Portfolio Quality Oversight
- Monitor defect trends andimplement preventive quality controls
- Performance ratingdistribution
- 3. Capacity, Financial, and Vendor Management
- Forecast developmentcapacity, allocate resources, and manage vendor performance. Ensure efficientutilization and budget adherence.
- Budget variance
- 4. Risk and Stakeholder Management
- Escalate delivery risksand represent development function in governance forums and steeringcommittees.
- Timely and accuratereporting, and mitigation of risks and issues
- 5. Other Technical Ownerships
- Oversee coordination withdifferent stakeholders to gather QA/testing and ensure its availability,integrity, and completeness. He/she must ensure the wholeness of the testing.Oversee the communicationof quantitative and qualitative findings from testresults to proper entities.
- Oversee all QA testinginitiatives, activities, and/or projects.
- Review and own bestpractices for all software quality assurance and testing projects, includingmethods, automation tools, templates, scripts, and other materials needed fortesting. Own and implement preventative and corrective actions to ensure thatquality assurance and standards are achieved. Draft and implement qualityassurance policies and procedures.
- Oversee planning, creation,conceptualization, design, gathering, doing, acquisition and ensure allresources for testing are available and ready. Create, develop, and identifyprocedures and scenarios for the quality control of software, packages,services, and alike.
- Ownership of the management of risks and potential impacts of the whole testing life cycle forthe entire team. Oversee and ensure the success of testing of the team bydirectly validating results.
- In-depth understanding ofQA and testing cycles, including but not limited to process flow, scripts,automation tools, etc.
- Lead and manage the entireQA team and its outsourcing.
It is accepted andunderstood that the employee may perform other related tasks which may beassigned from time to time.
JOB QUALIFICATIONS
Years of Work Experience: More than 10 years
Educational Attainment: Bachelor's Degree
Requiredcourse (if applicable) : Bachelor'sdegree in Computer Science (or any other related IT course, Business,Management
Required Certification /Professional License (ifapplicable): Quality Assurance Certification/s, Systems Analysis andDesign, and related QA Technical Certifications are advantageous
Field of Specialization (ifapplicable): Systems Analysis and Design, QA Management, Project Management,Business Analysis
Knowledgeand Skills Requirement
Educational Attainment Bachelor's / College Degree
Field of Study Computer Science/Information Technology,Business Studies/Administration/Management, Commerce,Finance/Accountancy/Banking
Job Specialization Audit & Taxation, Banking andFinancial, IT-Software, Process Design & Control, Quality Assurance
Industry Accounting/Audit/Tax Services,Banking, Financial Technology/Fintech, Information Technology
Technical Skills:
- In-depth skills using MSApplications especially MS Excel, MS Word, MS Access, MS PowerPoint.
- Intermediate to advanceunderstanding of Systems Analysis, System Analysis and Design (SAD) SDLC,waterfall, Agile delivery, Scrum Master, AWS Expert, Project Management, andProcess Improvements.
- Working productionexperience and understanding of hardware, software and mobile technologies
- In-depth skills using MSApplication especially MS Excel, MS Word, MS Access, MS PowerPoint.
- Professional understandingof databases and applications such as but not limited to Java scripting, MSSQL, Oracle etc.
- Professional understandingof SQL (standard-query-lang), scripting languages.
- Professional ability todevelop scripts for testing.
Soft Skills:
- Strong attention to detail.Keen to details.
- Extensive experience inquality control preferred
- Problem-solving in complexsituations.
- Ability to work underpressure.
- Organized and well planned.
- Ability to self-learn.
- A systematic and soundapproach to planning and organization.
- Good and effectivecommunication skills.
- Good and effective timemanagement and goal oriented.
- Can work independently andlong hours.
- Effective in presenting,negotiating, and communicating with all levels of the organization.
Job Snapshot
Updated Date
04-06-2026
Job ID
JOB4654
Location