Index Data Production - Senior Associate

MSCI Hong Kong Limited; Makati; On-site; PHP 893,000 - 1,339,000; Full time

Job summary

MSCI Hong Kong Limited in Makati is seeking a Senior Associate in Real Time Index Production to deliver and continuously improve index production workstreams across global markets. You will be deeply embedded in daily production, real-time monitoring, and quality assurance with minimal supervision.

You will lead incident resolution, manage projects end-to-end, and explore automation and AI-enabled solutions to enhance operational resilience and productivity in a fast-paced, time-sensitive

Qualifications

• At least 5 years of experience in data operations, production services, or financial data workflows.
• Strong incident leadership with end-to-end ownership of projects.
• Hands-on QA experience including test plans and UAT in production environments.
• Understanding of financial markets, indices, and corporate actions.
• Experience in SLA-driven, time-sensitive operational settings.

Responsibilities

• Execute real-time and end-of-day index production processes across global markets.
• Monitor production systems, investigate alerts, perform root cause analysis, and drive resolution.
• Lead QA efforts across workflows, design test plans, and validate changes before deployment.
• Lead incident calls and coordinate cross-team resolution for permanent remediation.
• Manage projects end-to-end, identify risks, and communicate status to stakeholders.
• Embed automation and AI-driven solutions to improve operational resilience.
• Represent the team in cross-functional discussions and push back when timelines need adjustment.

Skills

SQL

Excel

Python

Scripting

Job description

Your Team Responsibilities

The Production Shared Services (PSS) functionis responsible forthe seamless andtimelydelivery of MSCI products and services to clients across multiple business lines, including Index, Analytics, and Sustainability & Climate. The work is highly time-sensitive and business-critical, requiring exceptional accuracy, judgment, accountability,and collaboration. The teamoperateson a global follow-the-sun model across APAC, EMEA, and the Americas.

Key responsibilities of the team include:

• Enterprise Production Operations:Accurate andtimelydelivery of workflows across multiple business units.

• Incident Management:Identifyingand resolving production issues, coordinating with stakeholders, and contributing to root cause analysis and permanent remediation.

• Client Case Handling:Managing production-related queries and tickets, ensuring prompt resolution in partnership with global teams.

• Change and Release Readiness:Supporting testing, deployments, and governance for product enhancements and new releases.

• Business Continuity & Resilience:Safeguarding uninterrupted operations and ensuring readiness for critical events.

• Automation&AI Enablement:Leverageautomation tools and AI-assisted workflowsto driveinitiativesthatmodernize, scale, and improveproduction processes across business units.

Your Key Responsibilities

As a Senior Associate in Real Time Index Production, you will be accountable for the delivery and continuous improvement of index production workstreams across global markets. This is a hands-on role, you will be deeply embedded in daily production, real-time monitoring, and quality assurance while also operating with a high degree of independence, leading incident resolution, and taking end-to-end ownership of complex initiatives with minimal supervision. This role is the bridge between execution and leadership — suited for someone who drives resolution, challenges the status quo, and raises the bar for the team around them. You will:

• Execute daily real-time and end-of-day index production processes, ensuring delivery within strict deadlines and SLA compliance across global markets

• Monitor real-time production systems, investigate alerts, and perform root cause analysis — driving resolution independently rather than waiting for direction

• Lead quality assurance efforts across production workflows — designing and executing test plans, validating system enhancements, and ensuring changes are thoroughly tested before deployment

• Review and sign off on QA findings, identifying edge cases and escalating risks before they reach production

• Lead incident and bridge calls during live production issues, coordinating cross-team resolution and ensuring permanent remediation

• Independently manage projects from requirements gathering through deployment, proactively identifying risks and dependencies without waiting to be prompted

• Apply sound operational judgment to resolve production issues within established boundaries, knowing when to own the call and when to escalate

• Identify and implement opportunities to embed automation and AI-driven solutions into production workflows, reducing manual intervention and improving operational resilience

• Leverage AI-driven tools such as anomaly detection, AI-assisted log analysis, and LLM-based copilots to proactively identify production issues and accelerate triage

• Represent the team confidently in cross-functional discussions with Technology, Product, and Client Services, pushing back constructively when priorities or timelines need to be challenged

• Mentor and guide junior team members, serving as the first point of escalation before issues reach senior management

• Contribute to governance, documentation, and best practices to support operational standards across the team

• Ensure production readiness for system enhancements, methodology updates, and product launches within your workstream

Your skills and experience that will help you excel

• At least 5 years of experience in data operations, production services, or financial data workflows, with experience in Index Data Operations strongly preferred

• Demonstrated ability to lead incident calls and drive issues to resolution independently, with minimal oversight required

• Proven track record of owning projects end-to-end — from business requirements through testing and deployment — with minimal supervision

• Hands-on experience in quality assurance, including designing test plans, executing UAT, and validating system changes in operational environments

• Strong understanding of financial markets, index concepts, and corporate actions

• Experience working in time-sensitive, SLA-driven operational environments with a strong ownership mindset

• Proficiency in SQL and Excel; working knowledge of Python or scripting preferred

• Practical exposure to AI-enabled tools such as generative AI copilots and anomaly detection systems, with demonstrated ability to apply them to operational problems

• Strong communication skills and the confidence to represent the team and push back constructively in global stakeholder discussions

• Genuine interest in developing those around you, with experience mentoring or guiding junior colleagues

• Willingness to work in a global, shift-based environment supporting real-time production cycles