Inbound Services Lead – Assistant Manager, Client Ops

EXL; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

EXL in Quezon City, Philippines is seeking an Assistant Manager-Partner Operations-Operations to lead an inbound call center team handling policy servicing and system updates across multiple insurance products. The role centers on delivering service excellence and driving performance across brands.

Mid-Senior level, full-time position based in the National Capital Region. The candidate will oversee operations in a partner setup, ensuring accuracy and timely updates to client policies.

Qualifications

• Manage team handling inbound calls for policy servicing & updating client system with changes required for multiple insurance policies.
• Support client’s strategy by driving service excellence through effective management of an inbound customer contact centre team, across multiple brands and products

Responsibilities

• Manage team handling inbound calls for policy servicing & updating client system with changes required for multiple insurance policies.
• Support client’s strategy by driving service excellence through effective management of an inbound customer contact centre team, across multiple brands and products

Job description

EXL in Quezon City, Philippines is seeking an Assistant Manager-Partner Operations-Operations to lead an inbound call center team handling policy servicing and system updates across multiple insurance products. The role centers on delivering service excellence and driving performance across brands.

Mid-Senior level, full-time position based in the National Capital Region. The candidate will oversee operations in a partner setup, ensuring accuracy and timely updates to client policies.