Inbound PCI Compliance Specialist - Customer Support Growth

KMC Careers; Mabalacat; In loco; PHP 260.000 - 380.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance/HMO

Diverse learning & growth

Accessible Cloud HR platform (Sprout)

Above standard leaves

Descrizione del lavoro

VikingCloud in the Philippines seeks a PCI Compliance Specialist - Inbound to support merchant customers via calls, email, and web chat. You will educate callers on PCI-DSS compliance and guide them through each step. The role emphasizes accurate call logging, achieving first-call resolution, and promoting Sysnet products when appropriate.

Flexibility in shifts and strong English communication are required. Minimum high school diploma and 1 year in customer service are expected.

Competenze

• Minimum high school diploma or equivalent.
• 1 year of experience in customer service (call center preferred).
• Excellent command of written and spoken English.
• Ability to work flexible shifts.
• Team player with a positive attitude.
• Excellent communication and listening skills.
• Strong telephone manner.
• Attention to detail and multitasking.
• Proficient with computer and email usage.
• Strong decision-making and problem-solving skills.

Mansioni

• Provide support to merchant customers via inbound and outbound calls, emails, and web chat.
• Educate callers on PCI-DSS compliance and guide each step.
• Identify opportunities to promote Sysnet products and take appropriate actions.
• Assist callers with login and navigation of Sysnet Air portal.
• Deliver excellent support and aim for first-call resolution by gathering needed information.
• Handle difficult calls calmly and escalate when needed.
• Log each call accurately in the required systems.
• Manage call metrics per goals and SLAs.
• Undertake additional duties as needed.

Conoscenze

Customer service

English proficiency

Communication skills

Problem solving

Multitasking

Formazione

High School Diploma or equivalent

Descrizione del lavoro

XTN-686D823 | PCI COMPLIANCE SPECIALIST - INBOUND

Job Openings XTN-686D823 | PCI COMPLIANCE SPECIALIST - INBOUND

About the job XTN-686D823 | PCI COMPLIANCE SPECIALIST - INBOUND

VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. Powered by the Asgard Platform™, the industry’s largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day. VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it’s not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. That’s the measurable value we deliver. And that’s what we call, Business Uninterrupted.

• Health Insurance/HMO
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves
• Professionally and accurately provide support to our merchant customers via inbound and outbound calls, emails, and/or, web-chat communication methods.
• Educate callers of the importance of achieving and maintaining PCI-DSS Compliance and provide the appropriate level of assistance for each step of the process.
• Identify opportunities to promote Sysnet products and services and action appropriately.
• Assist callers with login and navigation of our proprietary online portal solution; Sysnet. Air.
• Provide excellent customer support and strive to achieve first call resolution by thoroughly and efficiently gathering the necessary information to fulfil the purpose of the call.
• Recognize and appropriately manage assertive or complicated calls by responding in a calm, clear, respectful, and helpful manner, escalating only when necessary. |
• Thoroughly and accurately log each call using the appropriate systems and guidelines.
• Properly manage call metrics with respect to stated goals and Service Level Agreements.
• Undertake additional duties as necessary, based upon the needs of the business.
• Minimum High School Diploma or equivalent
• 1 years’ experience in a customer service environment (preferably call center environment)
• Excellent command of written and spoken English
• Ability to work flexible shifts while displaying impeccable schedule adherence
• A team player with a positive outlook and a passion for customer support
• Excellent communication and listening skills • Excellent telephone manner and related soft skills
• Strong attention to detail and ability to multi-task • Proficient with computer and email use and functionality
• Strong decision-making and problem-solving skills