Inbound/Outbound Agents

MCI; San Fernando; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading tech-enabled business services firm in the Philippines is seeking a skilled Agent to provide outstanding support to offshore clients. The successful candidate will be customer service oriented, empathetic, and responsive. This full-time position offers opportunities for career growth and development within a rapidly expanding organization.

Qualifications

• Must be customer service oriented (empathetic, responsive, patient, and conscientious).

Responsibilities

• Provide outstanding support to offshore clients.

Skills

Customer service orientation

Empathy

Responsiveness

Patience

Conscientiousness

Job description

Overview

Full-Time

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a highly skilled and motivated Agent to join our team and provide outstanding support to our offshore clients. The successful candidate must be customer service oriented (empathetic, responsive, patient, and conscientious).

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.