Implementation Specialist

M and S Business Process Outsourcing Services; Quezon City; Remote; PHP 600,000 - 800,000; Full time

Job summary

A business process outsourcing company is seeking a technical support specialist to join their Implementations team. This full-time remote position involves setting up and testing merchant bank sheets, managing chargeback alerts, and working with payment gateways and CRM systems. Candidates should have a bachelor's degree in IT or a related field, 3-5 years of experience, and strong analytical skills.

Benefits

Competitive salary

Qualifications

• 3-5 years of advanced technical support experience.
• Exceptional analytical and problem-solving skills.
• Ability to learn different user interfaces quickly.
• Must be extremely organized and meet deadlines swiftly.

Responsibilities

• Sets up and tests merchant bank VAR sheets in the NMI gateway.
• Enrolls Chargeback Alerts in our third party provider's system.
• Downloads merchant's chargeback data and imports them into their CRMs.
• Performs adhoc projects when needed.

Skills

Analytical skills

Problem-solving skills

Technical support experience

Organizational skills

Education

Bachelor's degree in Information Technology or related field

Tools

Payment gateways

APIs

CRM systems

Database management

Job description

We are looking for a strong candidate that is technologically savvy, and has good problem solving abilities to work in our Implementations team. This position is full time work from home and the hours are from 9:00 PM to 6:00 AM Philippine Time.

Job Functions and Description:

• Sets up and tests the merchant bank VAR sheets in the NMI gateway

• Sets up and test gateway API logins and Keys in the CRMs

• Enrolls Chargeback Alerts (Ethoca + RDRs) in our third party provider's system

• Ensures all CB Alerts are enrolled and processing

• Downloads merchant's chargeback data and imports them into their CRMs

• Perform adhoc projects when needed
  

Job Qualifications:

• 3-5 years of advanced technical support experience (tier 3 or equivalent specialist-level troubleshooting)

• Bachelor's degree in Information Technology, Computer Science, Business, or related field

• Exceptional analytical and problem-solving skills to diagnose and resolve complex problems

• Ability to learn different user interfaces quickly and gain a solid understanding of the functions and roles each plays in the payment ecosystem

• Able to work under pressure, a self starter that requires little management

• Must be extremely organized and meet deadlines swiftly

• Experience with payment gateways, APIs, and CRM systems

• Knowledge of chargeback processes and fraud prevention tools

• Familiarity with database management and data import/export processes

• Previous experience in payments, fintech, or e-commerce industries preferred

• Understanding of merchant services and payment processing workflows

Compensation:

Competitive salary, depending on job knowledge and experience.