Implementation Coordinator

MoneyGram; Mexico; On-site; PHP 290,160 - 535,680; Full time

Job summary

MoneyGram is seeking an Onboarding Operations Specialist to execute end‑to‑end partner onboarding, monitor workflows, and ensure data accuracy. You will collaborate with Compliance, Operations, and Treasury to resolve issues and maintain onboarding momentum in a fintech environment in the Philippines.

Requires 1+ years in operations, onboarding, or financial services; bilingual English; strong attention to detail and the ability to manage multiple workflows in a fast-paced setting.

Qualifications

• Bachelor’s degree or equivalent in business, compliance, or technical fields.

Responsibilities

• Execute end‑to‑end onboarding workflows for assigned partners, ensuring timely progression through each stage.
• Monitor application status across systems and proactively address delays or bottlenecks.
• Ensure all required steps are completed in accordance with defined processes and SLAs.
• Monitor performance of new partners through established timeline.
• Utilize automated tools for due diligence, validation, and partner configuration setup.
• Review system outputs for completeness and accuracy, identifying exceptions or discrepancies.

Skills

Bilingual English

Operational judgment

Decision making

Attention to detail

Workflow management

Stakeholder communication

Automation systems

Education

Bachelor's degree

Tools

CRM systems

Job description

At MoneyGram, we’re combining the strength of a trusted global brand with the agility of a tech‑forward, growth‑driven culture. With 80+ years of experience and a presence in more than 200 countries and territories, we’ve built a foundation of stability and trust to help millions of people around the world send funds quickly, securely, and affordably.

What You Will Do

• Workflow Execution & Monitoring
  • Execute end‑to‑end onboarding workflows for assigned partners, ensuring timely progression through each stage.
  • Monitor application status across systems and proactively address delays or bottlenecks.
  • Ensure all required steps are completed in accordance with defined processes and SLAs.
  • Monitor performance of new partners through established timeline.
• Automation & System Interaction
  • Utilize automated tools for due diligence, validation, and partner configuration setup.
  • Review system outputs for completeness and accuracy, identifying exceptions or discrepancies.
  • Trigger appropriate workflows and actions based on system results.
• Data Accuracy & Documentation
  • Validate partner information and ensure data integrity across platforms.
  • Maintain complete and audit‑ready documentation aligned with compliance requirements.
  • Ensure all onboarding records are properly captured within internal systems.
• Issue Identification & Escalation
  • Identify missing information, inconsistencies, or process breakdowns.
  • Escalate issues to senior team members with clear context and supporting details.
  • Support resolution of workflow blockers to maintain onboarding momentum.
• Operational Support
  • Collaborate with internal teams (Compliance, Operations, Credit, Treasury) to support onboarding activities.
  • Contribute to continuous improvement by identifying inefficiencies in workflows or systems.
• Other duties as assigned.

Who You Are

• Education
  • Bachelor’s degree preferred, or equivalent combination of education and experience in business, compliance, or technical fields.
• Experience
  • 1+ years of experience in operations, onboarding, or financial services (preferred).
  • Experience in payments, fintech, or remittance environments is a plus.
  • Familiarity with workflow tools, CRM systems, or onboarding platforms.
• Key Skills
  • Bilingual fluency required, including professional‑level English communication (written and verbal).
  • Strong operational judgment and problem‑solving skills.
  • Ability to make decisions within structured guidelines.
  • High attention to detail and data accuracy.
  • Ability to manage multiple workflows in a fast‑paced environment.
  • Effective communication and stakeholder coordination skills.
  • Comfort working with automated systems and interpreting system outputs.

About MoneyGram

MoneyGram is a global payments network built to move money across borders with speed, simplicity, and trust. Its omnichannel platform empowers consumers, developers, and agents to transfer cash, fiat, and stablecoin however it works best for them. The company serves over 50 million customers a year across 200+ countries and territories, nearly half a million retail locations, and a rapidly expanding digital ecosystem reaching billions of devices. As one of the most recognized and trusted names in global payments, MoneyGram continues to reinvent how money moves—helping people around the world support their loved ones and build better futures.