ILOILO | Customer Service Associate | Online Streaming Account

TDCX Philippines; Iloilo City; On-site; PHP 100,000 - 400,000; Full time

Job summary

Join TDCX, an award-winning BPO company, as a customer service representative in Iloilo City. You will deliver excellent service to partner brands and enhance customer satisfaction through effective communication and problem-solving. With comprehensive health coverage and growth opportunities, start your journey to #BeMore.

Benefits

Monthly performance incentives

HMO and life insurance on day one

Comprehensive health insurance coverage for dependents

Employee Assistance Program

Fast promotion opportunities

Flexible working arrangements

Qualifications

• Must have at least 1 year of customer service or technical support experience in a BPO setup.
• Must have at least 6 months experience in a voice account.
• Amenable to work in rotating shifts.

Responsibilities

• Effectively handle transactions and deliver an outstanding customer experience through phone and email.
• Act on feedback provided by stakeholders to improve performance.

Skills

Verbal Communication

Written Communication

Customer Service

Education

High School Graduate

Job description

Job Highlights

• Up to 10% monthly performance incentives*

• HMO and life insurance coverage on day one.

• Comprehensive health insurance coverage for dependents, including senior citizens and domestic partners.

• Employee Assistance Program and Mental Health Consultations

• Fast promotion and endless growth opportunities.

• And many more!

All candidates must have at least one (1) valid government-issued ID and a soft copy saved on their phone for verification purposes.

*Terms and conditions apply.

#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• World-class workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• A positive culture for you to #BeMore at work

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Effectively and adequately handle transactions and deliver an outstanding customer experience through phone and email

• Act timely on feedback provided by internal and external stakeholders with the objective of improving performance

Who are we looking for?

• High School Graduate

• Must have at least 1 year customer service or technical support experience in a BPO setup supporting international customers

• Must have at least 6 months experience in a voice account

• Strong verbal and written English communication skills

• Positive, self-motivated, and energetic

• Amenable to work in rotating shifts

• Can work at Robinsons Cybergate 1, Pavia, Iloilo