Identity Access Management Associate

TaskUs; Quezon; Hybrid; PHP 400,000 - 600,000; Full time

Job summary

A leading customer service provider is looking for an Identity Access Management Associate in Palawan, Philippines. This role requires providing support for IAM incidents, configuring security policies, and assisting with IAM projects. Candidates should have a Bachelor's degree in IT Security or Computer Science, and some experience in related fields is preferred. The position involves rotating shifts and occasional onsite work.

Benefits

Comprehensive benefits packages

Employee well-being programs

Qualifications

• At least 1 year of experience in IAM or related fields.
• Theoretical knowledge of active directory and IT terminology.
• Ability to complete a high volume of service requests efficiently.

Responsibilities

• Provide first level support for IAM incidents and service requests.
• Assist with IAM project and implementation tasks.
• Maintain documentation and understanding of IAM processes.

Skills

Basic knowledge with different IT Infrastructure segments

Basic knowledge in Information Security

Good communication skills

Education

Bachelor's degree in IT Security or Computer Science

Tools

Enterprise Ticketing systems (Ex: Remedy, Service Now)

MS Excel

Google Sheets

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in an Identity Access Management Associate role with TaskUs:

Think of yourself as someone who is responsible for ensuring that the IAM (Identity and Access Management) service delivery meets established SLA.

Imagine yourself going to work with one thing on your mind: to provide the first level of support for all IAM related incidents and service requests.

Key Responsibilities

• First level of support for all IAM related incidents and service requests
• Performs configuration of security policies and rules for integrating IAM best practice with other products in various deployment environments based on requirement.
• Responds to any client/support inquiries for assistance with any access related concern governing IAM
• Assists the IAM Analyst with any project and implementation
• Maintains all necessary runbooks and documents and maintains a good understanding of IAM service offerings and processes

Preferred Qualifications

• At least 1 year of experience
• Basic knowledge with different IT Infrastructure segment such as Network, Database, middleware and Windows
• Basic knowledge and experience in active directory
• Basic knowledge in Information Security and knowledgeable on different Information Technology terminology and strong knowledge in MS Excel and Google sheets
• Ability to complete a high volume of service requests and incident tickets efficiently
• Has hands-on experience or theoretical knowledge with Enterprise Ticketing systems (Ex: Remedy, Service Now and SD Manage Engine)
• Can work effectively and efficiently under pressure
• Has good communication skills and has the ability to travel up to 40% domestic

Education / Certifications

• Bachelor's degree in IT Security, Computer Science, or equivalent 1 to 2 years experience in Identity and Access Management software/solutions

Work Location / Work Schedule / Travel

• Current WFH | must report onsite when needed
• Rotating/Shifting Schedule
• Amenable to start ASAP

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.