Human Resources Manager

iQor Philippines; Angeles; On-site; PHP 2,000,000 - 4,000,000; Full time

Job summary

iQor Philippines is seeking a regional HR leader to oversee HR strategy and operations across the region. The role involves partnering with senior regional leaders, driving HR programs, and ensuring consistent practices that align with company goals and culture.

This position requires substantial leadership experience in HR within a call center or repair environment and a relevant degree. The incumbent will lead regional talent initiatives, support policy development, and drive employee

Qualifications

• 8+ years in HR or related field; management experience required.
• Prior work experience in call center and/or repair industries preferred.

Responsibilities

• Act as extension of HR Leadership Team in the region.
• Develop regional HR strategy aligned with business goals.
• Drive consistency of HR practices across sites in the region.
• Lead M&A from HR perspective and coordinate with Legal and Corporate Communications.
• Support HR systems rollout and regional HR initiatives.

Skills

HR leadership

Management experience

Call center experience

Education

Bachelor's Degree in HR/Business Admin

Job description

Provides regional Human Resources leadership and support an organization that can consistently exceeds business objectives through the effective deployment of HR strategy, systems, policies, tools and practices that are aligned with Company strategy and culture.

Responsibilities:

• Acts as an extension of the HR Leadership Team in region.
• Secures/Commands Sr. Leadership accountability with other senior regional leaders.
• Develops strong relationships and works closely with the business leaders and HR Managers in the region for timely, relevant and value added delivery of HR service.
• Creates Regional HR strategy that aligns with the business strategy.
• Drives consistency of HR practices across all sites, in relation to iQor, and leverage the sharing of best practices wherever possible.
• Leads M&A efforts from an HR perspective.
• Collaborates with other Legal, and Corporate Communications, to help drive a series of employee relations and communication initiatives that foster communication and exchange between management and employees.
• Conducts ongoing reviews of Company policies and procedures, and adherence thereto, that relate to our people.
• Raises region-level concerns to the Human Resource Leadership Team for visibility.
• Collaborates with other Regional leaders to assure consistency of overall approach.
• Develops working relationships across key cities with government officials where necessary.
• Supports the implementation of HR Systems across all sites in the region, and effectively utilize the current HR Systems to improve HR information sharing and decision making.
• Effectively handles and resolves escalation/hotline cases that are directed to regional HR and to provide leadership support in key employee incidents.
• Tracks key HR indicators across the region and recommend corrective actions when trending the wrong way.
• Actively supports and participate in regional HR initiatives and activities where required.
• Helps build and develop a credible and effective HR team across the region.
• Provides input to HR Manager reviews, and provide input as to goals for the upcoming performance period.
• Drives employee engagement efforts, including understanding what motivates our people in region.
• Performs other duties as assigned.

Skills Requirements:

• 8 or more years of experience in HR or related field. Management experience required.
• Prior work experience in call center and/or repair industries preferred.

Education Requirements:

Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Human Resources, Business Administration or related field preferred. Master's Degree preferred.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.