Human Resources Business Partner

Alorica; Cebu City; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

A global customer service leader located in Cebu City is seeking an experienced HR professional specializing in Employee and Labor Relations. The ideal candidate will have over 5 years of HR experience, manage union relationships, and ensure compliance with local labor laws. This role promotes a positive work environment and engages in workforce planning and succession initiatives. Join us to help make lives better, one interaction at a time.

Qualifications

• Minimum of 5+ years of progressive HR experience focusing on employee and labor relations.
• Strong knowledge of local labor laws and HR best practices.
• Demonstrated ability to influence leaders and provide practical HR solutions.

Responsibilities

• Serve as primary contact for employee and labor relations.
• Ensure compliance with labor laws and company policies.
• Support initiatives that drive employee engagement and promote a positive culture.

Skills

Interpersonal communication

Conflict resolution

Problem-solving

Analytical skills

Education

Bachelor’s degree in HR or related field

Master’s degree (preferred)

Job description

Employee & Labor Relations

Serve as the primary point of contact for employee relations and labor relations matters.

Provide guidance and support on workplace issues, disciplinary actions, grievances, and investigations.

Partner with leaders to proactively identify and address employee relations trends, risks, and opportunities.

Manage and maintain strong relationships with labor unions/worker councils, ensuring fair and consistent application of collective bargaining agreements.

Collaborate with legal counsel and HR leadership on sensitive ER/LR matters to mitigate risks and ensure compliance.

Collaboration & Partnership

Work closely with managers, department heads, and business leaders to align HR practices with organizational goals.

Collaborate with HR Centers of Excellence (Talent Acquisition, Learning & Development, Compensation & Benefits) to provide integrated HR solutions.

Partner with leaders on workforce planning, succession planning, and organizational design initiatives.

Provide coaching and training to managers on effective people management and conflict resolution.

Compliance & Policy Management

Ensure compliance with labor laws, company policies, and regulatory requirements.

Review, update, and implement HR policies and practices related to employee and labor relations.

Develop communication strategies to effectively cascade policies and organizational changes.

Culture & Engagement

Support initiatives that drive employee engagement, diversity, equity, and inclusion.

Champion organizational values, fostering a culture of trust, accountability, and collaboration.

Partner with leadership to promote a positive work environment and continuous improvement.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.

Qualifications

Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field (Master’s degree preferred).

Minimum of 5+ years of progressive HR experience, with a strong focus on employee relations and labor relations.

Proven experience managing union relationships and collective bargaining agreements (if applicable).

Strong knowledge of local labor laws, regulations, and HR best practices.

Excellent interpersonal, communication, and conflict resolution skills.

Demonstrated ability to influence leaders, build partnerships, and provide practical HR solutions.

Strong problem-solving, analytical, and decision-making skills.

Ability to handle confidential information with discretion and professionalism.