Hub Coordinator - Operations, SPX Express (Candelaria 2.0, Quezon)

Shopee; Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading company in e-commerce logistics is seeking a Hub Operations Manager to enhance hub productivity and oversee daily operations. The role involves monitoring performance metrics and leading the team to meet KPIs, while ensuring efficient payment processing and customer support interactions. Ideal candidates will have a degree and relevant experience in logistics, as well as a leadership background in a warehouse or hub setting.

Qualifications

• At least 3 years related experience in Logistics, Warehouse and Distribution.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Office (Word, Excel, and Powerpoint).

Responsibilities

• Assist in day-to-day hub operations including parcel inbounding, sorting, and rider dispatch.
• Support monitoring of hub performance and achieve Hub KPIs.
• Implement process improvement initiatives to enhance hub productivity.

Skills

Leadership

Logistics

Warehouse Management

E-commerce Fulfillment

Microsoft Office

Education

Bachelor’s Degree

Job description

Job Description

Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.

Create, review, and validate Hub reports.

Assist the Customer Support team with call-outs to resolve customer escalations.

Implement process improvement initiatives and projects to enhance hub productivity.

Handle payment transactions and associated payment processes.

Coordinate with agency coordinators to oversee agency teams.

Requirements

Perform other tasks as required to support hub operations

Bachelor’s Degree Holder

At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.

Has held a leadership role preferably in a warehouse or hub environment

Experience in payments processing or similar function

Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)

Willing to be assigned anywhere in the designated Cluster

Able to do shift work depending on agreed team schedules

Must have a continuous learning mindset; able to do administrative and other tasks in hub operations