HRBS Content Management Analyst

Nestle; Meycauayan; On-site; PHP 279,000 - 446,000; Full time

Job summary

Nestlé Business Solutions is seeking a Content Management Analyst in Meycauayan, Bulacan, Philippines. You will develop, localize, and maintain knowledge base content for Nestlé’s employee platforms, ensuring accuracy and accessibility. You will collaborate across teams, adapt global content for market needs, and support publishing and chatbot training.

The role emphasizes content lifecycle, translation coordination, and delivering high-quality material that aligns with Nestlé brand guidelines.

Qualifications

• The role requires knowledge of content management and knowledge base maintenance.
• Experience in a Shared Services or Global Business Services environment is an advantage.
• Strong writing, editing, and communication skills with attention to detail.

Responsibilities

• Design, develop, and maintain knowledge base content (Articles, FAQ, Procedures, Policies).
• Translate or localize content to relevant languages and adapt for markets.
• Collaborate with IBS HR BS Team for content improvements.
• Support lifecycle of content from creation to publication and retirement (NIVA-ready).
• Coordinate multilingual translations and localization by geography.
• Assist in structuring content for digital channels and chatbot training.

Skills

Content management

Writing & editing

Communication

Attention to detail

Cross-functional collaboration

Project management

Education

Bachelor’s degree in Communications/Information Design/Journalism

Tools

ServiceNow

Me@Nestlé

MS Outlook

SharePoint

Adobe Pro

NesGPT

CoPilot

NesLingo

Canva

Snagit

Job description

Hire to Retire Content Management Analyst

Function: HR Business Services

Organization Type: Shared Services / Integrated Business Solutions

Job Location: Meycauayan, Bulacan PH

Company: Nestlé Business Solutions

Employment Type: Full-Time Employment

Reports to: Hire to Retire Operations Lead

Job Purpose

The Content Management Analyst supports the creation, localization, and improvement of knowledge base content for Nestlé’s employee platforms, ensuring accuracy and accessibility. They collaborate with various teams to deliver high-quality content that meets market requirements and adheres to Nestlé's brand guidelines. The role focuses on enhancing employee experience and operational efficiency.

Key Responsibilities

You will act as a Content Analyst, supporting creative content adaptation and localization activities, with service orientation to the Market/Business.

1. Content Development & Creation

• Assist in designing, developing, and maintaining knowledge base contents (Articles, FAQ, Procedures, Policies, L5s).

• Support the design and development of communication kits as requested by the market and disseminate these to end-users using available channels such as the Banner Content in Me@Nestlé, email blast, or other identified channels used by the Markets.

• Ensure consistency in tone, structure, and branding across all content assets.

• Convert complex HR processes and policies into simple, employee-friendly formats.

• Translate Knowledge base contents into their relevant local language, as needed.

2. Content Adaptation & Localization

• Adapt existing global HR content (e.g., policies, training materials, QRGs, etc.) to meet the specific cultural, linguistic, and regulatory requirements of the markets.

3. Stakeholder Collaboration

• Work closely with the IBS HR BS Team for possible content improvements

4. Content Lifecycle & Publishing

• Support the management of the full lifecycle of content: creation, review, approval, publication, and retirement, while ensuring that content is NIVA-ready.

• Coordinate multilingual translations and localization based on geography.

4. Knowledge & Channel Optimization

• Assist in structuring content for digital channels (e.g., Me@Nestlé portal, NIVA chatbot, mobile apps).

• Support chatbot training by tagging and formatting content for conversational AI tools.

6. Capability Building

• Ensures that any changes to Me@Nestlé and/or NIVA content are cascaded to the AskHR Team.

• Create content-related training materials and/or enhance existing ones.

• Actively participate in training and other learning opportunities to expand knowledge of Content Management.

Tools & Technologies

• ServiceNow as the main Content Management Systems (CMS)

• Me@Nestle portal

• MS Outlook to send & receive emails, as well as schedule meetings using the Content Management GMB

• SharePoint for the management of documents and the sharing of information

• Adobe Pro to manage and create PDFs, including editing text and images within PDFs

• NesGPT and CoPilot for writing and refining content, as well as summarizing complex documents

• NesLingo , NesGPT or CoPilot for translations of KB articles to related languages.

• Canva as a design and collaboration tool.

• Snagit to capture images and videos from the screen, add annotations, and share them across various platforms.

Key Success Measures (KPIs)

• Increase in self-service portal usage/adoption

• % Reduction in AskHR inquiries (case deflection rate)

• SLA compliance for content creation and updates

• Content engagement score (clicks, time on page, satisfaction ratings)

• User feedback results

Required Skills & Qualifications

Education & Experience:

• Bachelor’s degree in Communications, Information Design, Journalism or related field

• At least 1 year of experience in knowledge/content management

• Experience in a Shared Services or Global Business Services environment is an advantage

Skills

Technical Skills

• Excellent creativity, writing, editing, and communication skills

• Understanding of HR processes (e.g., payroll, benefits, leave, timekeeping) is an advantage

• Knowledge of UX principles and content accessibility standards

Soft Skills

• Strong attention to detail, with an ability to prioritize urgent tasks

• Ability to work cross-functionally in a matrixed environment

• Good comprehension and interpersonal communication skills

• Strong time management and multi-tasking skills

• High degree of accuracy in executing work

• Illustrate strong service orientation and exceptional commitment to deliver quality service

• Capable of working well independently and in a team environment

• Illustrate critical decision-making skills

• Creative problem-solving skills

Other Personal Qualities:

• Ability to illustrate teamwork and work in harmony with others.

• Has initiative, analytical thinking, and problem-solving capacity.

• Maintains professionalism, patience, and efficiency in handling end-user issues and complaints.

• Has a strong emotional quotient and social intelligence.

• Displays commitment, adaptability, and accountability.

• Aptitude for learning and understanding even under pressure.