HR Operations Partner

Smartly.io; Manila; Hybrid; USD 30,000 - 45,000; Full time

Job summary

Join Smartly.io as an HR Operations Partner, where you'll play a crucial role in supporting HR processes, ensuring compliance with Philippine labor laws, and enhancing the employee experience. This role involves collaborating with a global team to maintain data accuracy and drive HR innovation. If you have a strong HR background and thrive in a collaborative environment, we want to hear from you!

Qualifications

• 4-6 years of experience in an HR role with exposure to operational HR tasks.
• Strong knowledge of Philippine labor laws and government-mandated requirements.
• Experience supporting HRIS systems and strong skills in data analysis.

Responsibilities

• Support and execute core HR processes across the employee lifecycle.
• Serve as a key contact for Manila-based employees ensuring compliance with local regulations.
• Assist in tracking and reporting on key HR metrics to drive operational improvements.

Skills

Communication

Problem Solving

Attention to Detail

Data Analysis

Education

Bachelor’s degree in Human Resources, Business Administration, or a related field

Tools

HRIS (Workday preferred)

Excel/Google Sheets

Job description

In this role, you’ll be part of Smartly’s global People team, supporting the delivery of seamless, compliant, and scalable HR operations across regions. You’ll contribute to both local and global HR workflows - helping to drive consistency in how we onboard and offboard employees, maintain data accuracy, and respond to employee needs.

You’ll play a hands-on role in ensuring HR processes are executed thoughtfully and efficiently, while also serving as a key point of contact for PH-based employees and ensuring compliance with local labor laws and statutory requirements. Your work will directly support a globally distributed team and help uphold our culture of operational excellence, innovation, and care.

We’re looking for someone who thrives in a fast-paced, collaborative environment and brings a detail-oriented, proactive approach to solving HR challenges. Strong communication skills, comfort working across time zones, and knowledge of HR practices are all essential. If you’re excited about scaling people-first HR operations within a global team, we’d love to hear from you!

As an HR Operations Partner, you will…

• Support and execute core HR processes across the employee lifecycle, including onboarding, offboarding, benefits administration, employee data updates, and HRIS transactions
• Serve as a key point of contact for Manila-based employees, ensuring alignment with Philippine labor regulations (e.g. DOLE, SSS, PhilHealth, Pag-IBIG, BIR)
• Maintain accurate and up-to-date employee records in our HR systems (Workday), supporting data integrity through regular audits and reporting
• Help build and maintain dashboards, reports, and people analytics that inform strategic decision-making across the business
• Assist in tracking and reporting on key HR metrics (e.g. headcount, attrition, onboarding timelines), using data to identify process gaps or areas for improvement
• Respond to employee inquiries with a high level of care, confidentiality, and accuracy
• Collaborate with the HR Operations Lead and broader HR team on process improvements and automation efforts
• Partner with Finance, Legal, and IT to support compliance, systems access, and reporting needs
• Assist with internal audits, HR compliance filings, and global HR initiatives

We are looking for you if you have…

• 4–6 years of experience in an HR role, with solid exposure to operational HR tasks and tools
• Strong knowledge of Philippine labor laws and government-mandated requirements
• Experience supporting HRIS systems (Workday preferred), including data analysis and workflows. Strong skills in Excel/Google sheets is preferred
• Excellent attention to detail and ability to work with confidential information
• Strong communication and organizational skills; comfortable working across time zones and cultures
• A proactive, problem-solving mindset, love of learning, and a collaborative working style
• Bachelor’s degree in Human Resources, Business Administration, or a related field

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About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

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