HR Officer (AU Experience)

Compliant Business Processing Philippines, Inc.; Mandaluyong; Remote; PHP 400,000 - 600,000; Full time

Job summary

A leading business processing company is seeking an HR Officer to join their team in Mandaluyong, Philippines. This role involves managing payroll, employee relations, and ensuring compliance with Fair Work standards in a fast-paced environment. Candidates should have a degree in Psychology or Human Resource Management and at least 3 years of experience in HR operations. The position offers a permanent work-from-home setup along with various benefits including HMO and life insurance from day one.

Benefits

Permanent WFH setup

HMO and life insurance coverage from day one

Company-provided internet allowance and PC

20% Night Differential and other allowances

Loyalty award and other benefits

Qualifications

• At least 3 years of experience in HR operations.
• Experience in a BPO setup is required.
• Ability to multi-task and adhere to deadlines.

Responsibilities

• Ensure all employees have signed contracts aligned with Fair Work Act.
• Verify wages against Award minimums and penalty rates.
• Ensure WHS training for all new staff within 4 weeks.
• Conduct annual performance reviews for all staff.
• Manage redundancy with proper consultation and entitlements.

Skills

Human Resource Management

Employee Relations

Benefits Administration

Multi-tasking

Education

Graduate of Psychology or Human Resource Management

Tools

SharePoint

Outlook

MS Teams

Excel

Word

PowerPoint

Job description

Overview

Join the CBP Team! We're seeking an AU HR Officer to join our growing team. If you're ready to apply your skills in a fast-paced, collaborative environment, we’d love to hear from you!

Responsibilities

• Employment Contracts & Policies: Ensure all employees have a signed contract aligned with the Fair Work Act 2009; contracts specify classification and pay level under the relevant Award (e.g., Animal Care & Veterinary Services Award 2020); maintain up-to-date workplace policies (Code of Conduct, Leave, Bullying & Harassment, WHS); record staff acknowledgements for new or updated policies; ensure privacy and confidentiality clauses comply with the Privacy Act 1988.
• Payroll & Leave Entitlements: Verify wages against Award minimums and penalty rates; apply overtime, weekend, and public holiday loadings correctly; ensure annual, sick, and long-service leave accruals are accurate and visible in payslips; communicate and document parental leave entitlements as per Fair Work standards; securely store payroll records for at least 7 years.
• Workplace Health & Safety (WHS): Ensure WHS training for all new staff within 4 weeks; deliver annual refresher training (animal handling, radiation safety, sharps disposal, manual handling); maintain incident & injury register and review monthly; conduct emergency evacuation drills at least twice per year; keep chemical registers up-to-date with Safety Data Sheets (SDS); document psychological safety and wellbeing initiatives (e.g., EAP program awareness).
• Performance Reviews & Training: Conduct annual performance reviews for all staff; apply nursing level frameworks and vet performance metrics consistently; log and track Specialist CPD against registration board requirements; train managers in Fair Work obligations; maintain records of mandatory CPD and in-house training in HR files.
• Employee Relations: Follow Fair Work best practices for disciplinary procedures (written warnings, right to respond, documentation); have termination letters reviewed by HR/legal; manage redundancy with proper consultation and entitlements; document and communicate grievance procedures to staff.
• Record-Keeping & Reporting: Keep employment records for at least 7 years (contracts, payslips, leave, performance notes); provide Fair Work Information Statement to all new employees; ensure superannuation contributions are paid on time; conduct an annual HR audit covering payroll, leave, WHS, and training.

Qualifications

• Graduate of Psychology, Human Resource Management, or equivalent.
• At least 3 years of experience in HR operations, with demonstrated expertise in benefits administration and employee relations.
• Experience in a BPO setup is required.
• Systems: SharePoint, Outlook, MS Teams, Excel, Word, PowerPoint.
• Ability to multi-task and adhere to deadlines.

Others / Benefits

• Permanent WFH setup
• HMO and life insurance coverage from day one
• Amenable to work on different shifts (AM, Mid, Night Shift)
• Company-provided internet allowance and PC
• 20% Night Differential and other allowances
• Loyalty award and other benefits