HR Delivery Operations Support Analyst 2, Mandarin Speaking Officer

Citi; Taguig; Hybrid; PHP 400,000 - 600,000; Full time

Job summary

A leading global financial services firm is seeking an Officer, Ops Support Analyst 2 fluent in Mandarin for a hybrid role in Manila. Responsibilities include managing offboarding processes, liaising with the business, and ensuring compliance with policies. The ideal candidate will have 2-5 years of relevant experience and strong organizational skills.

Benefits

Health and wellness programs

Learning and development resources

Qualifications

• 2-5 years relevant experience.
• Self-motivated and detail-oriented.
• Ability to work under pressure.

Responsibilities

• Manage offboarding related processes and requests.
• Serve as liaison to business for work assignments.
• Monitor work progression ensuring completion of assignments.

Skills

Mandarin proficiency

Microsoft Office

Organization and time management

Problem-solving

Communication skills

Education

Bachelor's degree or equivalent experience

Job description

Overview

At Citi, we connect millions of people across hundreds of cities and countries every day. We provide a broad range of financial services and products to consumers, corporations, governments or institutions to help them meet their biggest opportunities and face the world\'s toughest challenges. Citi\'s Human Resources (HR) team helps attract, retain and develop employees across the globe, supporting recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.

We’re currently looking for a high-caliber professional to join our team as Officer, Ops Support Analyst 2 - Mandarin Speaking - Hybrid based in Manila, Philippines. Being part of our team means access to resources to meet your needs, empower you to make healthy decisions and manage your financial well-being to plan for your future. Citi provides programs for physical and mental well-being, access to telehealth options, health advocates, confidential counseling and more (coverage varies by country). The company also provides access to learning and development resources to grow your skills and knowledge as your career progresses.

Responsibilities

• Manage offboarding related processes & requests
• Execute work assigned, including annual review certification and change requests
• Serve as liaison to business for work assignments by asking fact-finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the clients’ necessities while providing an exceptional client experience is expected and will be measured by specific metrics
• Appropriately assess risk when business decisions are made, safeguarding Citi, its clients and assets by driving compliance with applicable laws, rules and regulations and escalating, managing and reporting control issues with transparency

Qualifications

• 2-5 years relevant experience
• Basic Mandarin proficiency is required
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Clear and concise written and verbal communication skills

Education

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi

Working at Citi is more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. You’ll have the opportunity to grow your career, contribute to your community and make a real impact.

Take the next step in your career — apply for this role at Citi today

https://jobs.citi.com/dei

Job Details

Job Family Group: Operations - Core

Job Family: Operations Support

Time Type: Full time

Skills

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Mandarin Chinese Language.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Citi\'s Accessibility details and the EEO policy statements and Know Your Rights posters.