HR Continuous Improvement Manager

Cobden & Carter International; Makati; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

A global law firm in Makati is seeking an HR Continuous Improvement Manager to lead initiatives enhancing HR operations. The role involves optimizing workflows, managing key performance metrics, and leveraging data to improve efficiency and service delivery within the HR function. Ideal candidates possess extensive experience in HR operations and a strong grasp of improvement methodologies.

Qualifications

• 5+ years of experience in HR Operations or Continuous Improvement roles.
• Strong understanding of HR processes and service delivery models.
• Proven ability to manage multiple HR-related projects.

Responsibilities

• Lead continuous improvement initiatives in HR operations.
• Identify process bottlenecks and implement enhancements.
• Monitor key performance metrics for HR services.

Skills

Process design

Improvement methodologies

Data analysis

Tools

ServiceNow

Workday

Job description

About the Role:

A global law firm in Makati is on the lookout for HR Continuous Improvement Manager.

Key Responsibilities

• Lead and execute continuous improvement initiatives across HR operations and shared services, ensuring alignment with business goals.
• Identify and resolve process bottlenecks, leveraging data and feedback to implement process enhancements.
• Monitor and manage key performance metrics including SLA adherence, turnaround times, and resolution quality.
• Act as a process SME (Subject Matter Expert) and provide recommendations on HR operational efficiency.
• Collaborate with cross-functional teams (HR, IT, Finance, etc.) to deploy and improve workflows using tools like ServiceNow and Workday.

Requirements

• 5+ years of experience in HR Operations, Shared Services, or Continuous Improvement roles.
• Strong understanding of HR processes and service delivery models.
• Experience with HR platforms such as ServiceNow and Workday is highly preferred.
• Proven ability to manage multiple HR-related projects from inception to implementation.
• Strong grasp of process design, improvement methodologies (Lean, Six Sigma, etc.), and metrics tracking.

By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.