HR Business Partner

Asurion; Cebu City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Asurion is hiring a Human Resources Business Partner to consult with call center staff on staffing, performance, compensation, ER, and training. The role supports HR programs aligned with business objectives and works across a matrix of leaders and employees.

Key duties include managing talent acquisition liaison, performance calibration, rewards deployment, and organizational design initiatives to drive change and retention in a fast-paced environment.

Qualifications

• Bachelor's degree in Human Resources or related field.
• 3–5 years of experience in Human Capital/Human Resources.
• Willingness to work night shift and onsite (100%).

Responsibilities

• Consult with call center staff on staffing, performance, compensation, ER, organizational design, and training.
• Manage HR programs to support business objectives and strategic direction.
• Lead staffing, performance, and reward processes in a matrix environment.
• Coordinate reductions-in-force and other employee communications as needed.

Skills

Employee relations

Talent management

Performance management

Change management

HRIS

Data analysis

Communication

Education

Bachelor's degree in HR

Tools

Workday

MS Excel

PowerPoint

Job description

Reporting to the Sr. Human Resources Business Partner, the Human Resources Business Partner (HRBP) is responsible for consultation to call center support employees at all levels related to staffing, performance management, compensation, employee relations, organizational design/development and training, client relationship, and project management. The HRBP will manage Human Resource programs that support business objectives and provide input to the strategic direction of the business clients. The HRBP role will work in a matrix environment with influence and leadership responsibilities for an organization made up of senior- and entry-level leaders and professional- and frontline-level employees.

Essential Duties and Responsibilities

Staffing & Talent Management

• Understand the talent capabilities and gaps for the client populations
• Partner with senior leaders to understand and clarify staffing needs and support appropriate talent acquisition strategy
• Partner with Talent Acquisition to manage headcount requests and approval processes

Performance Management

• Supports the deployment of the annual performance management process, including goal setting, and ratings calibration
• Facilitate calibration meetings and work with managers to develop action plans
• Coach managers on corrective action process to provide guidance and ensure consistency in application

Compensation & Incentives

• Partner with Compensation and with business leaders to ensure adequate understanding and execution of rewards processes
• Update/create enhanced rewards programs in alignment with functional goals
• Drive the deployment of the annual rewards process, including merits, bonuses, recognition, and stock option grants

Employee Relations

• Address employee relations issues of high complexity, which may include issue resolution, employee and management counselling, and performance improvement, as needed
• Partner with a with the Employee Relations team, as needed, to address complex issues
• Approve terminations, conduct exit interviews, and handle any other termination processes, as necessary
• Responsible for coordinating reductions-in-force and efficiency exercises, including communication plans, notifications, severance packages, etc.

Organizational Design, Development & Change Management

• Proactively partners with Talent and Organizational Effectiveness team (T&OE) to meet development/training needs of the business and create a development roadmap for the client population
• Drive change in a complex environment, including communicating and coaching for change
• Works with business leaders to develop appropriate organizational structures
• Utilize retention and exit interview data to propose/inform change
• Develops retention/engagement strategies for client population
• Works with internal communications to support function-specific communications efforts, as necessary

Client Relationship Management

• Acts as a go-to resource for clients; impacts client decisions through influence and expertise
• Project Management & Leadership
• Represents the Corporate groups in HR COE planning sessions and initiatives, as assigned
• Manages projects or participates as a team member for selected function-specific or multi-function HR initiatives, as requested/directed

What You'll Bring to the Team

• Bachelor's degree in Business Administration, Human Resources, or equivalent degree required
• 3-5 years of experience in Human Capital/Human Resources required
• Must be amenable to work night shift and onsite (100%)
• Demonstrated employee relations experience and understanding of performance measures; experience in change management preferred
• Excellent teamwork and collaboration skills, including proven ability to work effectively in a matrix environment
• Excellent verbal and written communication and presentation skills
• Must be results-driven with the proven ability to multi-task in a fast-paced, deadline driven environment
• Demonstrated ability to analyze data and make decisions in difficult situations
• Proficiency in working with HRIS systems, preferably Workday, as well as MS Excel, Word, PowerPoint, and Outlook
• PHR, SPHR, GPHR a plus

About Asurion

At Asurion, every one of us is a leader, from individual contributors to the senior team. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions.

• Put Customers First
• Play A Team Sport
• Take Ownership
• Collaborate and Then Commit
• Reach Full Potential

Asurion helps more than 300 million people around the world unlock their technology's untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion's 17,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch.