Housekeeping Team Lead

GILGAMESH CORPORATION; Pasay; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading hospitality firm in Metro Manila seeks a Housekeeping Supervisor to oversee housekeeping staff, maintain cleanliness standards, and ensure health and safety compliance. The role requires strong leadership and customer service skills, as well as the ability to conduct training and quality control inspections. Join a team dedicated to guest satisfaction and a high-quality environment.

Qualifications

• Experience in supervising and training housekeeping staff.
• Ability to conduct inspections and quality control.
• Strong customer service skills and conflict resolution.

Responsibilities

• Supervise and assign housekeeping tasks to staff.
• Inspect areas for cleanliness and ensure quality standards.
• Maintain compliance with health and safety regulations.

Skills

Staff supervision

Training new employees

Quality control

Customer service

Health and safety compliance

Team coordination

Job description

Staff Supervision & Training:

• Supervise, schedule, and assign housekeeping tasks to staff members.
• Train new housekeeping employees on company standards, safety protocols, and proper cleaning procedures.
• Ensure employees are following all cleaning, health, and safety guidelines.
• Conduct performance reviews and provide feedback to staff on performance and areas for improvement.

Quality Control:

• Inspect rooms, common areas, and facilities to ensure cleanliness standards are consistently maintained.
• Address any deficiencies and take corrective actions when needed.
• Ensure guest satisfaction by responding to guest requests and complaints regarding housekeeping services.

Inventory and Supplies Management:

• Ensure a high level of customer service by addressing guest requests, special cleaning needs, or complaints in a timely and professional manner
• Assist in creating a welcoming atmosphere in the facility through attention to detail in cleanliness and presentation

Guest Relations:

• Ensure a high level of customer service by addressing guest requests, special cleaning needs, or complaints in a timely and professional manner
• Assist in creating a welcoming atmosphere in the facility through attention to detail in cleanliness and presentation.

Health & Safety Compliance:

• Ensure that all housekeeping operations comply with health, safety, and environmental regulations.
• Maintain a safe working environment by identifying hazards and taking appropriate actions.
• Keep up with housekeeping industry trends and ensure compliance with the latest standards and guidelines.

Team Coordination:

• Lead by example, fostering teamwork, positive morale, and open communication among staff.
• Organize and participate in team meetings to discuss challenges, strategies, and operational improvements.
• Address any issues with staff performance or interpersonal conflicts, ensuring that they are resolved promptly and professionally.

Reporting:

• Report directly to the Housekeeping Manager or Hotel Operations Manager
• Keep detailed records of staff schedules, inventory, and room inspections.
• Handle administrative tasks such as creating work orders, incident reports, or maintenance requests.