Housekeeping Supervisor - Mall Operations

Rockwell Land Corporation; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

Rockwell Land Corporation is seeking an experienced housekeeping supervisor for mall operations in Makati. You will lead daily housekeeping activities, supervise janitorial staff, and ensure coverage across all mall areas.

Responsibilities include coordinating with mall tenants and departments, maintaining cleanliness standards, managing equipment and supplies, and enforcing safety and sanitation policies. Strong leadership, communication, and scheduling skills are essential.

Qualifications

• Bachelor's degree required or equivalent; Hospitality Management is an advantage.
• 2–4 years of housekeeping experience with supervisory exposure.
• Experience in mall, retail, or commercial property operations preferred.
• Strong leadership, communication, and problem-solving abilities.
• Ability to work in shifting schedules, including weekends and holidays.

Responsibilities

• Supervise daily housekeeping staff including janitors and cleaners.
• Prepare staff schedules and assign duties to cover all mall areas.
• Monitor performance and provide training and feedback.
• Ensure compliance with grooming, policies, and procedures.
• Maintain cleanliness of all mall common areas and facilities.
• Coordinate with mall administration, tenants, maintenance, and security.
• Support events and peak operations by ensuring readiness of all areas.
• Manage inventory of cleaning supplies and equipment; report needs.
• Ensure safety and proper use of PPE; comply with health and sanitation regulations.
• Prepare daily housekeeping reports and incident logs.

Skills

Leadership

Team supervision

Coordination skills

Communication skills

Problem-solving

Education

Bachelor's degree in Hospitality Management or related field

Job description

Key Responsibilities

Supervision and Team Management

• Supervise and coordinate daily activities of housekeeping staff, including janitors, cleaners, and utility personnel.
• Prepare staff schedules and assign cleaning duties to ensure full coverage of all mall areas.
• Monitor staff performance and provide training, guidance, and performance feedback.
• Ensure compliance with company policies, grooming standards, and housekeeping procedures.

Cleaning Operations and Quality Control

• Ensure cleanliness and sanitation of all mall common areas, including corridors, entrances, restrooms, escalators, elevators, food courts, parking areas, and administrative offices.
• Conduct routine inspections to maintain mall cleanliness and presentation standards.
• Respond promptly to cleaning requests, spills, and emergency sanitation requirements.
• Ensure proper use and handling of cleaning equipment, tools, and chemicals.

Coordination with Mall Tenants and Departments

• Coordinate with mall administration, tenants, maintenance, and security teams regarding housekeeping requirements.
• Support mall events, promotions, and peak operations by ensuring cleanliness and readiness of all areas.
• Address tenant and customer concerns related to housekeeping.

Inventory and Equipment Management

• Monitor inventory levels of cleaning supplies and equipment.
• Ensure proper storage, usage, and maintenance of housekeeping tools and materials.
• Report equipment damage, shortages, or replacement needs.

Compliance and Safety

• Ensure compliance with health, safety, and sanitation regulations.
• Promote safe work practices and proper use of personal protective equipment (PPE).
• Support mall environmental and waste management programs.

Reporting and Documentation

• Prepare daily housekeeping reports, incident reports, and staff attendance records.
• Report operational issues, manpower concerns, and cleaning requirements to management.

Qualifications

• Graduate of any Bachelor’s degree; Hospitality Management, Hotel and Restaurant Management, or related course is an advantage.
• At least 2–4 years of housekeeping experience, with at least 1–2 years in a supervisory role.
• Experience in mall, retail, or commercial property operations is preferred.
• Strong leadership and team supervision skills.
• Knowledge of cleaning standards, equipment, and chemicals.
• Good communication, coordination, and problem-solving skills.
• Ability to work in shifting schedules, weekends, and holidays.