Housekeeping Supervisor

Accor Hotels; Pasay; On-site; PHP 30,000 - 50,000; Full time

Job summary

Accor Hotels seeks a dynamic leader to enhance guest experiences and foster a collaborative environment. Responsibilities include managing guest concerns, supervising room attendants, and participating in department meetings. This role requires strong leadership and interpersonal skills in a thriving hospitality setting.

Qualifications

• Service-focused personality is essential.
• Previous experience in a similar leadership role is an asset.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Handle guest concerns and react quickly.
• Ensure Room Attendants are informed about VIPs.
• Verify rooms with Privacy Please indicators.

Skills

Leadership skills

Interpersonal skills

Problem-solving

Tools

Opera

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, colleagues, and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

1. Leadership skills – collaborative, enabling, and entrepreneurial.
2. High level of confidence and strong interpersonal skills to handle all levels of communication with colleagues and guests.
3. Handle guest concerns and react quickly, logging and notifying proper areas to service them.
4. Actively participate in daily briefing, warm-up, and department meetings.
5. Ensure Room Attendants are informed daily about VIPs, extras – priority in their section.
6. Ensure checkout rooms are returned in a timely manner.
7. Verify rooms with Privacy Please indicators and coordinate make-up with Room Attendants.

Qualifications

Your experience and skills include:
Service-focused personality is essential.
Previous experience in a similar leadership role is an asset.
Prior experience working with Opera or a related system.
Strong interpersonal and problem-solving abilities and the ability to lead by example.