Housekeeping Supervisor

Filinvest; Muntinlupa; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading hospitality company seeks a Housekeeping Supervisor to oversee the cleanliness and maintenance of all areas within the hotel. This role includes training staff, managing operations, and ensuring top-quality service is provided to guests. Ideal candidates should have strong leadership skills and experience in the hospitality sector.

Qualifications

• Experience in hospitality or housekeeping management is preferred.
• Strong leadership skills to manage and motivate staff.
• Proficient in training techniques and performance evaluations.

Responsibilities

• Oversees the general operation and cleanliness of Housekeeping.
• Conducts training, evaluations, and maintains stock inventories.
• Handles guest complaints and ensures VIP services.

Skills

Training

Team Management

Attention to Detail

Problem Solving

Communication

Education

High School Diploma or equivalent

Job description

FILINVEST COMPANY: CRIMSON HOTEL FILINVEST CITY MANILA

Position Summary:

To oversees the general operation, cleanliness and maintenance of all areas of Housekeeping. Works under the supervision of the Executive Housekeeper, assists him with all duties and substitutes for the Executive Housekeeper during his absence

Scope and Responsibilities:

• Prepares shift reports for the Executive Housekeeper.
• Trains, evaluates and motivates staff.
• Ensures the highest standard of cleanliness is maintained in all areas of the department.
• Keeps stock records and forms current, and ensures sufficient stock of cleaning and guest
  supplies is available.
• Continuously conducts refresher trainings for all housekeeping employees.
• Maintains stock inventories whenever required.
• Maintain a strong working relationship with other departments, especially with Front Office and Maintenance.
• Handles guest complaints and missing or damaged items in guestrooms.
• Gives priority to all VIPs and ensures they receive superior service.
• Ensures that cleanliness, hygiene and safety standards are strictly observed
• Records maintenance and defects found in rooms and corridors, and sends a report to
  Engineering through the Coordinator.
• Ensures that any required repairs/maintenance is completed as soon as possible.
• Ensures that all Room Attendants are provided proper tools and adequate supplies for daily operations.
• Ensures that all pantries are adequately stocked with linen according to set policies, neatly
  organized, and their doors kept closed at all times.
• Conducts daily staff briefings.
• Prepares daily shift roster and maintain absence statistics.
• Ensures that all employees on guest/public areas wear their nametags and is properly groomed.
• Conducts quality inspection of all guestrooms assigned or 30 to 40 rooms per day regardless of status.
• Prepares Room Inspection Checklist for every room released too Vacant Clean.
• Assess room situation and puts in out-of-order status as deemed necessary.
  Ensures that all lost & found items in guest rooms are declared by Attendants & stored properly.
• Endorse necessary information within the shift on the Supervisors logbook.
• Analyzes training needs, schedules and conducts training.
• Implements safety standards and conducts training.
• Analyze and make recommendations for Room Attendants performance. Prepares cleaning schedule for the whole year and ensures and full implementation.
• Conducts pantry inventory prior requesting from storeroom.
• Practices good expense management & implements the same in the department.
• Conducts inventory for supplies, room equipment & machines then report losses, breakages,
  discards or propose repairs.
• Records critical incidents, shares problems & discuss solutions to the team.
• Perform other duties that maybe assigned by the Executive Housekeeper or Assistant Executive Housekeeper